Hello,
I hope I am using the right terms in trying to describe our problem.
We have two trunk lines for the PBX. I believe that one trunk line is on DCH 14 and the other on DCH 15.
At different moments during the day DCH 14 had all the 23 channels associated with it on "BUSY". So, when people were trying to call outside the office, they were routed to reception extension. Probably this is how the system reacts when it reaches the capacity.
I was wondering if it is possible to setup the system in such a way that when DCH 14 has all channels on "BUSY" to be able to use some channels on DCH 15.
Thank you.
I hope I am using the right terms in trying to describe our problem.
We have two trunk lines for the PBX. I believe that one trunk line is on DCH 14 and the other on DCH 15.
At different moments during the day DCH 14 had all the 23 channels associated with it on "BUSY". So, when people were trying to call outside the office, they were routed to reception extension. Probably this is how the system reacts when it reaches the capacity.
I was wondering if it is possible to setup the system in such a way that when DCH 14 has all channels on "BUSY" to be able to use some channels on DCH 15.
Thank you.