Search results for query: *

I am in between phone vendors for my 2 year old BCM 50 and am not impressed with local Nortel support options so far - they all shy away from installing my i2004 IP phone and none of them have heard of a USA release of BCM50 version 2. What to do? I've been to the Nortel "find a provider"...

Thanks - Favor, know where can I get my hands on it please? I checked MARSHALL's Nortel patch site but nothing newer than March 2006 there for BCM 50. I don't have a NORTEL customer account. I'm just an end user and I'm in between support vendors now but I know how to update my firmware, if I...

Hello all- Anything new - the last update I did was Feb 2006. Thanks, Joe Seattle

Thanks for the tip - I was never able to get this work AUTOMATICALLY due to the same folder issues. Maybe it will work now - with your and JasonPM tips, getting my IP Default Gateway configured properly. Joe Seattle, WA

Hello JasonPM! That TIMESERVER setting work - thanks. The default gateway was never set right to match my LAN from the original install. I was able to set the time in MANUAL mode. Now if I want automatic NTP or TRUNK time setting - how would I go about that please? I lost the original...

Thanks Biv343 - do you have the address of a external NTP server I can use? I have googled for such - but can't find a clear answer. NTP servers seem complex. As for patches, I am current as of Jan 2006. To recap, manual time setting does NOT stick. Trunk setting is 5 minutes fast (I think...

Hello- Nothing works. My BCM50 is drifting 5 minutes fast since day one. I change settings in Element Mgr, but the settings do "not stick". I'd be happy with manual settings, but that does not work. I have read the manual. What am I doing wrong? My vendor thinks my PRI telco provider is...

Hello subx- I can manually forward CallPilot VM via email easy - I just want automatic "push" of new VM to me, via Internet email. I am NOT able to get Outlook Rules to work in the background for the separate CallPilot mailbox. I am using Exchange 2000 and Outlook XP. No luck getting Outlook...

typo - the site is www.gotvoice.com

Hello all- Until Nortel makes Call Pilot "really" integrate with Outlook I have found this low cost (low security too :-() on-line solution, www.getvoice.com from Kirkland, WA. Right next door to Microsoft in fact. Standard Disclaimer: NOPE, I do not know, work for, or represent this new...

Continued: Per my phone tech who is talking with Nortel: So I have been talking to them about it and it seems that it is not a feature that they have known about previously so I need to do a bit more talking to them. Obviously at some point it was able to do it but not now. In the...

Hello all- My tech and I can not figure it out - but after upgrading our BCM50 software with various offical Nortel patches (to fix static, bugs) we lost full 3-way conference call ability. In other works, we can create a 3-way conference call but can not leave it (leaving 2 other parties...

Thanks for the replies. I called my Seattle phone company, and shared these PRI and CLID comments with the tech there. He was helpful and offered to try 3 other PRI protocol settings to see if this would change the sequence of CLID display. Bottom line, it did not. He had 4 to pick from: No...

Hello Biv343 and AlquestTech- I'm disapointed that a new 2005 era business grade phone can not display NAME and NUMBER at once - I don't need a clock on my phone display! I have toggled that "static time" setting on/off to free up the space - but it made no difference. I looked for...

Hello- I'm an office end-user with a new 15 extension BCM50 with digital PRI lines - so full caller id info is present. I can see our system is getting both NAME and NUMBER from our phone vendor. My users complain that incoming calls show caller id NAME only on the handset display, and they...

Hello- I'm an office end-user with a new 15 extension BCM50 with digital PRI lines - so full caller id info is present. I can see our system is getting both NAME and NUMBER from our phone vendor. My users complain that incoming calls show caller id NAME only on the handset display, and they...

Thanks for the replies - to answer: 1. Yes, we have PRI lines with more DIDs (24) than extensions (15), though these don't work as planned, so we don't make them public...as they just don't ring, bounce-to-receptionist or go-to-voice mail correctly. The reason I am told by the vendor are...

WOW! Thank you biv343 (Vendor) for the awesome link to the stand-alone Nortel CallPilot player only - not the entire UM install. I have been searching for this legendary VBK file player since I went live on my BCM50 6/05. My vendor was clueless even though he claimed to have called Nortel...

Pardon my basic question, but my receptionist is having trouble on our new BCM50 system knowing the status of a extension when a caller is put on HOLD. Her reception handset shows no info that a call is on hold, she assumes the person (extension) is available for another call - and transfers...

I am impressed with the collective BCM50 knowledge shown in this Tek-Tip forum - I've have always thought forum posters usually make great IT professionals. (but the web is a big place and you can't always hire them locally) However, flaterly aside, I am having trouble locating a BCM50 expert...