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Thanks Gene. I'll check that out.

Masters, Is it possible to modify a variable upon the login of a "special" agent, and do a IF, THEN statement to check that variable against, say for instance the day of the week or the date and cause an outcome on a match? I'm trying to send calls to a recorded msg upon the login of this...

Hey Fletch, that's ingenious. I'm passing this along to our vendor to see if they can implement this for us. It might be a bit complicated for them though. Thanks again.

Thank you all for your help. Our vendor has tried everything they know of, but finally had to open a ticket with Nortel who is trying to duplicate the problem in their lab. I'll try to post the results. Vince

Hi, I've heard a little about PCA and have found that we have licenses for it. I'd like to implement it. How is it different from other ways of ringing mult stations or using Call Pilot to forward to a cel phone? Is there any way to use PCA (or another solution) to pass caller ID on to the...

Has anyone encountered this: M2250 console answering for several different companies' lines; Call Pilot apps set up for each companies' auto attendant; tried to set LDN's to forward to appropriate SDN's after a number of unanswered rings to attendant console; forwarded calls hit Call Pilot, but...

Hi David, We use Verizon, unfortunately. We use a PRI into Nortel Option 11 PBX. I have seriously considered moving to a CLEC. May I ask which one you've had trouble with? I think PRI is a good way to go, but we've had trouble with Verizon's provisioning, and these days they are pretty...

Thank you, guys for your posts. Will check out XO. Telco vendors have given me the most frustration of any others, it seems. Vince

Hi Folks, We're using Nortel Opt11C w/ a single PRI through Verizon for inbound/outbound. We have a separate circuit for Internet. Verizon's local & local toll rates are high, but I've been wary to change providers since Verizon services the PBX as well. Also, the PRI is transported out of a...