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Hi everyone I'm running a ICM 7 SR3. I've installed an avaya PG with 2 pims as I have 2 avaya PBX (one pim for each PBX). My problem is that I couldn't get those 2 pims to be active at the same time. Only One at a time. I've create another PG instead of 2 pims but the system said that this new...

Thank you adminto for your reply To answer your question, we will be in post routing mode. What about splitting rogger and PG on both sites. As we'll be using Avaya S8700 with ESS (One server on each site and one is active while the other is on stanby; configuration is automatically duplicated...

Hello, Our company is planning to have a second site. We are looking for the best architecture knowing that we are going to use an avaya CM 3.1 and ICM 7. The main point is that the second site must be autonomous in case of network failure on both site. It's ok on avaya side but i would like to...

Hi everyone My company is looking for a Fax server. The last company I've worked for was using Filenet Panagon system. Does anyone know any other fax server provider and where i could find some information about their solution? Many thanks in advance.

Hi everyone I'm using ICM 7 with and i'd like to kknow if it's possible to schedule a report on webview and also export this report data to another server. many thanks for your answer

Hi everyone I work on Avaya pbx and one of my clients asked me few questions about some features on nortel. He is actually interessed on agent login in and login out process. Is it possible to create agent on Nortel who will log into a station when starting his shift and login out at the end...

Hello everyone I'm new to nortel system and i need to create some agents and few other things for a basic call center. Where can I find some documentation about nortel meridian Many thanks in advance

Hello everyone I'm running a S8700 with CM 2.1 I'm planning to add more IP Phones but i'm wondering if i have enough ressources on the medpros. Can someone tell me how to monitor the medpro usage ? Status media-processor xxxx gives only info for the current time. In advance many thanks

What i want to do with the data is to verify an boolean and route the call according to the result to a specific service

Hello Everyone I'd like to implement an interface between ICM and my customer DB.I've bought the Aplication gateway module and would like to use it in that purpose. Has somebody already done it ? Where can I found documentation about it ? Any example will be welcome. Thank you in advance

OK, Here is the issue. Our marketing service plans to 2 kind if campains . The first one will be some offers which are propose to most of our customers and the other offer will only be offered to some customer. This means that only some of our 0800 numbers will get the announcement for a period...

It does'nt work without the quote. Here's what the variable look like UservariableCampain5401 UservariableCampain5402 UservariableCampain5403 UservariableCampain5404 . . . UservariableCampain5449 So what i would like to do in the label value is to concatenate the beginning of the variable name...

Hi I have many uservariable called uservariablecampain54xx.Those user variables are set to 6 or 7 by an administrative scripte. I want to create a dynamic label which will be based on the dial number and the uservariable.The formula is...

I found what the pb was. Actually the service's route configured in the translation route node in the script wasn't the one configured on the translation route service. Did the modification and now everything is working fine.

Hi all I set up an lab Ipcc. When i try to test the IVR i get a busy tone. On cisco site i found a case similar to mine http://www.cisco.com/en/US/products/sw/voicesw/ps556/products_tech_note09186a0080234de5.shtml but my sytem is already configured as said in order to solve the pb. Now i just...

Hi everyone I've just set up a lab icm (all instance in one server). As i don't want to create the entire configuration (as call type, dial number service...) I ran an import in icmdba (for the aw, hds,an logger)from my production ICM.After the operation ,I still can't get anything when i do...

Hi all I'm working in an Avaya-Icm5 environment.Avaya pbx receives the call and makes routing request to ICM. This because icm has a wider routing possibilities. As it's not possible to use a date value in avaya vector, i want to use icm to do that. I plan to add 2 labels to a service with...

Hi all We are experiencing some problems during the backup process of our call managers (3.2(2c)).Due to some cpu issue most of the cti route points get unregistred during that process.This impacts the production. we plan to change the backup process by backing up only what's necessary. In the...

Hello all Could anybody tell me how to enable some expanded call variables, which are already enabled on icm,on a cisco IPIVR ? In advance thx

It's a PBX to PBX routing but via ICM because with my avaya PBX i can't attach datas to the call. So i'm trying to use TR hoping the variables will be kept attached