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I don't know but the guy from jersey did have some issues...... The only issue i had was no proper lunch!!

Yup I got mine too, then took the sales one. Very easy. Just waiting for the CM tests to come out!!

hi, I have an IPO on version 4.2 which i am experiencing problems with when recording calls. When the calls are being recorded the call is bad quality. Is there anyway that this can be improved? Thanks

Hello, I have resently installed a CCR installation and I have a question to anyone who has installed this. Is there anyway of automatically resetting the real time statistics over night? Thanks

Good stuff, I can live with that :)

Ok thanks, Do I still need to create reporting groups or is the new CCR more intelligent than CCC?

Hello, Just wondering if anyone has been lucky enough to play with CCR, what do you think? Any snags on install? I'm putting one in next week

Thats nothing to worry about. Here is how to do it http://support.avaya.com/elmodocs2/ip_office/jobaids/043_definity_h323.pdf I would say that tho being an ACM engineer;)

Ouch, hope it doesnt cost much.....

Thanks for the heads up, I have contacted avaya and will see when they can fit me in. Fingers crossed

Yeah thats the same here, do you get to look at the documention on the install disks or you got to memorise it all?

hi guys, I finally got around to taking my ACS test and passing today, then I looked at what I need to know for ACE. From looking at the exam guide it doesnt look too difficult. How have people have taken it? how did you find it? Also anyone know who to contact to arrange in the uk? Thanks

hello, I been installing IPO's for a number of years now and I was just wondering what information format you get customers requirements/data? To get all the configuration required for an install. Is it a speadsheet that you create yourself or do avaya have a crib sheet? I have been looking on...

anyone know why on the system status program the time might be different to on the phones?

Is it possable that any ACL's/Vlans are stopping the voice from working on the data side of things. A quick way to check would be to disable direct media path between the ip phones

No they are definatly going into AUX work on this as they donot have an ACW button. THey also only have BCMS Vu for stats so reports are limited

Hi, I have a problem with agents working the system in a call centre. I have a hunt group detup as a mia group. The problem is agents keep pressing the aux work button quickly to move to the back of the queue. (Making them the least idle agent) The customer does not want to take away the...

yes thats all done, i built an R9 csi today and used the same pairs and same programming to create the loopback and it came in fine... Shame I cant get it going onsite

Hi, I am using an amphenal cable to connect to the back of the definity and taking my pairs out (violet oranges/violet greens). I have tried 2 different vinatages of cards: 464 and 2464. Is it possable that I am using a too new of processor in an older cabinate? Would this cause issues like this?

Hello, I have a problem with a second hand install that I am doing. It is a definity Si V7. I cannot get a DS1 card to give me a loopback so i can't get it to work on the lines that have been installed. I have set up the DS1, Sig and trunk but the loopback light will not come on when i attach...