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If two businesses are sharing a MICS 7.0 system, can one business have a commercial on hold background and the other one block it when their callers are on hold? Thanks.

Phone worked perfect for several months, now whenever it receives a call it has a constant ring for 8-10 seconds with a half second break, then another long ring. This pattern is abnormal and is annoying to the customer. Any ideas on what the problem is and how to fix it? Thanks

Thanks all, we got the customer to "tough it out" and press 9 for the outside line... :-)

Thanks Hawks, I'll try and let you know.

Customer has a MICS 7.0 with T1/PRI. Is it possible for them to go off-hook and get dialtone without having to press 9? Currently they have intercom off-hook, then have to press 9 for outside line (but no 2nd D/T). Customer wants to go off-hook and have outside line D/T. Possible? Thanks.

About 4 days ago my inbox messages disappeared. I can receive new ones after that date, but all the old ones are gone. Any suggestions on how to retrieve them, or are they gone for good? Thanks, Fred

Thanks bkrike. Two questions: 1. can I automate the request for the data somehow (in case the customer forgets) and 2. can I do the same thing (getting usage reports) on a copper NAM?

I have a customer that has to produce a report every month showing how many callers selected each info mailbox available when they call in and listen to the AA/CCR Tree. It is a non-profit and they justify their funding by these statistics. Can that be done on a CP-150? Thanks, Fred

Dexman, That's the ticket. They have a ACS R7 and a VS 5.0 voicemail. Should I change voice mail or is there a fix/patch? Thanks, Fred

Whenever customer uses Do Not Disturb feature all calls go to the receptionist instead of their own voice mail box. Tried changing the processor module, but problem persists. Anyone have any thoughts on how to fix this? Thanks

Thanks, I'll try and let you know. Appreciate your help.

I have a customer with a T1/PRI on a MICS 6.1 software. Telco says the Caller ID can only show the main BTN and it is up to our hardware to send out the DID number as CID information. Is that true? Thanks in advance.

Thanks for the response. The CO has been pretty unresponsive, first blaming our equipment, then finally stating they need to upgrade to a PRI to fix the problem. An expensive surprise to the customer, not very happy as you can imagine. I wanted to explore all possibilities before I take any...

I have a customer with a non-PRI T1 and they are having difficulty making outgoing calls. Sometimes the call will go through, but quite often the caller will hear "Your call cannot be completed as dialed. NTI 25". If they hit Redial the call seems to go through just fine. A little...

I'm running a CICS with SIP 4.2 software and 7310 phones. When I try to put a call on Park (F74)the display will show "Denied in admin". Any suggestions? Thanks.

Thanks, have tired suppliers and even Nortel Authorized dealers, no one has them... (I actually did find one from someone on the east coast but they can't get anymore). Weird problem, just looking for some direction. Thanks for the quick response anyway.

Does anyone know where to find (buy) the Nortel leather holsters for the 7406 cordless phones? I have a customer that desperately needs the one that hangs upside down from a belt clip. Thanks.