Get off-hook dial tone on PRI without having to press 9?

[Fred1027]

Customer has a MICS 7.0 with T1/PRI. Is it possible for them to go off-hook and get dialtone without having to press 9? Currently they have intercom off-hook, then have to press 9 for outside line (but no 2nd D/T). Customer wants to go off-hook and have outside line D/T. Possible?
Thanks.

 

[hawks]

Make Prime Line Intercom
Turn on Hot line and make it external with dialed digit 9.

This way when they go off hook it will dial the 9 automaticly.

 

[Fred1027]

Thanks Hawks, I'll try and let you know.

 

[hawks]

also with the 7.0 you can get 2nd Dial tone if you want it. I think it was located under Dialing Plan.

 

[bwtc]

You should also be able to get 2nd dial tone if you are on 6.1MR

 

[polarbear85]

The cleanest solution is to change dialing mode to "Auto". That allows the user to dial on-hook (or off) without needing to press Intercom. You do have to dial 9, but the extra Intercom button press is eliminated. (Pressing Intercom is basically redundant on a PRI, since all calls are placed using the Intercom key.)

The trouble with using HotLine and "autodialing" 9 is that intercom calls become impossible; I don't know how you would dial anything else, like a feature code, either.

emk

 

[Fred1027]

Thanks all, we got the customer to "tough it out" and press 9 for the outside line...