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have the user not log into the network (domain) if possible and login to the local machine only and try it. I've ran into this several times and found that it was the domain login script for users causing the problem.

that's pretty amazing how you were able to acquire an non-acd set...

IP phones automatically gets updated as soon as they are reset, reboot, and/or register to the node providing there's a newer firmware version available for download Check the phone firmware vs what you have in the SigServer or IPL card. Phone firmware can be checked under the services key...

Automatic Call Distribution you'll know if its acd by looking at KEY 0, it will say KEY 0 ACD xxxx n yyyy where x is the ACD Q, n is the CLID table entry and y is the position ID of the set.

you have to add that column to your display. this is only available for swc or ccms, it is not available if you're using the legacy client.

make sure you have the latest version of appbuilder installed. the current release of appbuilder is 4.04.04... Its a lot more stable then the older release, don't worry about it being 4.x, its backward compatitable. just make sure you uninstall the previous release before you install the...

create a user define report and filter the codes you want.

if the card is working correctly, you will see on the lcd display K:x, where x is the number of ports you are licensed for. if you don't see that, the card is down. also make sure if you have license for x ports, all x ports are built out, or the card will crash randomly.

its part of the phone option...play with the different menu on the set till you find it, i'm not in front of 1 to tell you exactly which one, maybe later when I'm back in the office.

Audio Messaging Interchange Specification Its one of the many networking protocol. In the Nortel world, AMIS is used to allow networking to other voicemail system. AMIS or VPIM is the standard networking protocol when you're dealing with different voicemail system from different vendors.

unless the tech actually ran the command dis tmdi x from ld 96 like Perrypj stated, you're going to get an INI everytime you yank or reseat one

Its working as design. Your choice are to have a readerboard or somekind of RTD display to allow your agents to see that there are calls waiting so they can release the DN calls and answer the ACD call. Or... Within SCCS Call Presentation Class there's a check box to allow an agent to place...

remove everything you have listed in the rcap except for colp first before you change the ifc

do you have package 263 and 305?, without these packages loaded in your switch, you'll not be able to use the QSIG protocol. In which case, you're stuck with NI2 on the M1 side and customer or NI2 on the Cisco as well.

sorry, I forgot that pbx in the states can't use ISGF unless you get special permission from Nortel or FCC or something like that to load pkg 131 in pbx located in the states. without pkg 131, you can only use esgf or esig

use esgf then

older release have the data cartridge, newer release you can have your configuration saved to a pcmcia card or laptop/pc...

what kind of meridian system do you have?

Not possible, once the agent answered the call, the call is "terminated" to the agent. The only options after this is xfer, conference or disconnect.

just run luvu from LD22 and for type put in I2004, this will list out all available ports for you to create the other 4