Can I keep control of the call after agent releases?

[Telecomlady]

Symposium 4.0 Scripting Question
I want to be able to ask them to stay on the line and take a survey after the agent disconnects the call. Anyone have any example Scripts on how to do that? Thanks in advance

 

[johnpoole]

i don't know if i would script that.. have the agents transfer to the survey team or menu etc.. you can track transfers to insure complience

john poole
bellsouth business
columbia,sc

 

[Telecomlady]

That is what I had suggested but they want it the way I decribed. Is that possible?

 

[rfwhite]

Unless I'm missing something it's not possible. Once the agent accepts the call the script apparently has no further control and unless the agent initiates a transfer I'm guessing a disconnect is the automatic option. I'm just looking at the Scripting NTP- I have not personally tried it. You could always write a "ROUTE CALL" command after the "QUEUE TO- WAIT" sequence and see what happens.

 

[janeenaj]

Not possible, once the agent answered the call, the call is "terminated" to the agent. The only options after this is xfer, conference or disconnect.