Voice Services not working/RPC server is unavailable 3

[nconick]

I have an SECC server that stopped playing the VS recordings. When I try and go to the Admin Wiz and launch VS, I get the RPC error. This started shortly after the customer tech mistakenly built a phone set on the VS card. That card keept rebooting itself until we found the set built on it. We outted the set and the card is stable now but I still get the RPC msg and recordings still don't play.
Any advice would be greatly appreciated.

 

[captaingadget]

Looking at the age of this thread you may have already solved this.

Not sure of the answer but RPC is a service that runs on the server (Remote Procedure Call) perhaps this service is not longer running and needs restarting. I suspect a restart of the SECC server will solve it also.

 

[nconick]

captaingadget, thank you for your response. I have restarted the SECC server several times and tried restarting (stopping/restarting)the RPC service as well without any luck. Any other ideas would be greatly appreciated. Thanks again.

 

[captaingadget]

Hmmmm, difficult one, looks like the original cause of the problem was the voice services card, so i would be tempted to put a bit of effort in that direction.

Maybe try taking the card out of the chasis and re-inserting it.

It may well require a complete re-build from scratch if it has become corrupt with all the restarts after trying to become a phone interface.

 

[mcpeppi]

Hi,

can you ping the ELAN from the VSC?

 

[mcpeppi]

uppps - same time

 

[nconick]

Thank you both for your additional help. I will look at the card setup, etc. We had tried pulling the card and reinserting it but that hadn't helped at the time. I didn't try that after we outted the phone and the card stopped rebooting itself because I thought it was ok at that point. I'll try it now. Thanks again.

 

[janeenaj]

if the card is working correctly, you will see on the lcd display K:x, where x is the number of ports you are licensed for. if you don't see that, the card is down. also make sure if you have license for x ports, all x ports are built out, or the card will crash randomly.

 

[nconick]

Thank you janeenaj for the advice. I'll check the card.

 

[roadrunr92]

additional thought: stop & start the VS Service Monitor (on the desktop) anytime you change the VSC config or status (pulled it out, etc)

 

[nconick]

Thank you all for your input. I ultimately had to disable the card in LD 32, pop it out of the chassis for about 5 minutes, reinsert it, make sure it was fully booted(I think this is where I didn't wait long enough)about 10 minutes, re-enabled it. All the ports then came up as "logged in". It started working! Thanks again everyone.