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Thanks Jim. That would be ideal if I were on-site myself, and I could do that. Unfortunately, I have the very unpleasent task of having to troubleshoot this over the phone with a non-technical customer who set these things up themselves. They are convinced the T-A-G is the problem and they want...

That's awesome info! Thanks!!

Five copper loop-starts into 3 Tel-A-Greeters with 2 ports each - 1 port unused. From there the lines go into a Definity ACD que. For some reason some calls are not being transfered to the ACD que. They time-out and drop.

Thanks for the responses! The only requirement is an anouncement that states that there will be a fee charged for this call and then they must press a specific digit to continue to the ACD que. Thanks for that Vector example mikeydidit!!that looks like it would work for this application...

Does anyone know if the TN750 allows the user to input digits? Or is this an anouncement only device? Thanks in advance.

Hi all, I have a customer who is experiencing a lot of dropped calls using the Tel-A-Greeter. Does anyone know of a good alternative to this device? Thanks in advance. -Don

Sounds like toner and tracker. Also refered to as a "fox and hound".

pndscm is correct about the TFTP setting. Also, the default router must be set if the 7936 is on a different network or subnet than the DHCP server. Make sure all of your other network settings are correct. And check that "DHCP enabled" is set to yes.

If it is in the company's best interest that the work be performed from home, then the company should at least utilize it's own resources to troubleshoot the problem. For example, our company has a branch "office" in Denver. But it's really just the Denver Ops Manager's house. And his garage is...

My title is "Senior Technician - Voice & Data Communications". Mainly because I am the oldest, most knowledgeable technician with the most tenure.

Can I use 2620's or 2621's for the 2500? Also, can I sub 3524's for the 2950's? or do I need the CatIOS? I have a 4506 and a 6508 if that's the case.

Cisco I have delt with both - and Cisco is the way to go for all of the reasons stated above. My main reasons: Reliability Scalability support

Thank you for your response rn4it. Your help is greatly appreciated. Indeed, that was my speculation.

Cisco.

....to be thick as a brick.

I started in '96 here as well - I have been tempted to jump - at one time some people left here to work for Worldcom and McLeod - I'm glad I didn't go with them -

I get this error when running extended slot backplane diagnostics. Is this a hardware issue? I have a number of these modules reporting the same error. Any help is greatly appreciated - thanks!

Te quickest way is to reformat the drive using the DISKMASTER utility. The command in SA is actually PURGE under PROFILE - but I can't remember if you can do ALL or if you have to go profile by profile. Then do a FIXUP / FIXVOICE as previously stated. I always reformat the HD and reload...

flapeyre - how long were you with <BigCompany> before you jumped? It'll be 12 years come April that I've been with <ThisCompany> I have seen others leave and return or try to return.

LOL - Nobody notices us until they can't make a phone call and they find themselves "looking down the receiver" -LOL I don't care what the IT folks think - they still call me when their headsets, conference phones, and wireless phones don't work. And it's easier for me to learn IT than it is...