TN750 Digital Anoucement CP - Interactive?

[rolm9751]

Does anyone know if the TN750 allows the user to input digits? Or is this an anouncement only device? Thanks in advance.

 

[inerguard]

The TN750 is an announcement card that stores the announcememts.

Collecting digits is a function of the software on the switch.

an example of he command in a vector would be: -

collect 2 digits after announcement xxxx for none

A TN750C card will store the announcements on the card. Avoid a TN750B. Do a "ch integrat" to programme a new announcement. Use a feature access code to record the announcement.

You really should look at using a VAL board however.


[Started on Version 3 software 15 years a go]

 

[mikeydidit]

If you are talking about transferring a call during an announcement, then the vectors has collect digit steps in it to do that.

Looks like this.

01 wait-time    0   secs hearing ringback
02 collect      1    digits after announcement 5????    for none
03 route-to     number 5????            with cov n if digit           =  1
04 route-to     number 5????            with cov y if digit           =  2
05 route-to     number 5????            with cov y if digit           =  3
06 route-to     number 0                with cov n if digit           =  4

"A people that values its privileges above its principles soon loses both."
- Dwight D. Eisenhower (1890-1969), Inaugural Address, January 20, 1953

For the best response to a question, read faq690-6594

 

[rolm9751]

Thanks for the responses! The only requirement is an anouncement that states that there will be a fee charged for this call and then they must press a specific digit to continue to the ACD que. Thanks for that Vector example mikeydidit!!that looks like it would work for this application!!
inerguard, what is a VAL board?

 

[mikeydidit]

The Val board is the new (Well not so new now) announcement board thats out. It replaced the TN 750C boards. It is the TN 2501 AP board.

If you do go with the example that I posted for you, this will need to be added to the VDN.

    VECTOR DIRECTORY NUMBER

                                VDN VARIABLES*

                    Var  Description       Assignment
                    V1   a                 1
                    V2   b                 2
                    V3   c                 3
                    V4   d                 4

If you look up a couple of manuals on the Avaya site (or the whole CD library would be better) for the version of software you are running, it would help you get through the programming part of this.

Look for
Feature description and implementation manual
Administrator Guide for Avaya Communication Manager
Avaya™ Communication Manager Contact Center
Guide to ACD Contact Centers

These should give you a good start to getting it done.


"A people that values its privileges above its principles soon loses both."
- Dwight D. Eisenhower (1890-1969), Inaugural Address, January 20, 1953

For the best response to a question, read faq690-6594

 

[rolm9751]

That's awesome info! Thanks!!