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Well, the customer finally loaded the software onto a new and stand alone server and that seems to have fixed the issue. Although, we still do not know why there was an issue to begin with. But for that customer, case closed!! Thanks to all who responded, it is greatly appreciated. "Once in...

Ok, thanks to everyone who responded to this and I know it has been a while. The answer appears to have been, by loading the new element manager software that comes with the latest patches, the backup worked just fine. I quess that is something to keep in mind should anyone else ever experience...

Well, I am gonna have customer load the new element manager and see what happens then, I will report back as soon as I get the results from that. "Once in awhile you get shown the light, in the strangest of places if you look at it right" - J.G.

Sorry guys, my last post was not for this thread so please ignore that one. "Once in awhile you get shown the light, in the strangest of places if you look at it right" - J.G.

Well, I am gonna first have the customer load the new element manager and then try it, we played phone tag yesterday, as I am gonna go over this with him via phone, they are 2.5 hours away. I will let you know as soon as we go through that if it fixes the problem or not. "Once in awhile you get...

We were trying to back it up to the PC that had all Bcm folder files on, it would not work on my laptop either. I will recommend updating the EM, and see if that works. "Once in awhile you get shown the light, in the strangest of places if you look at it right" - J.G.

Yes, I am getting the pop up windows saying what process is taking place, we have attempted to save to 2 different PCs on the network, both times with the same result, it seems like it gets to the point where is finishes the back up, but then it just does not show the 'backup complete' box, and...

Yes, I patched the system with all of Nortels "latest and greatest" for the customer. It's at that point we noticed we could not get a backup. I just wonder if something got deleted during the install or prior to, that hurt the system "Once in awhile you get shown the light, in the strangest of...

The EM was downloaded from the BCM after the upgrade was complete, I had to in order to access te BCM with the 4.0 software, are you saying to do it again over the exisitng one? "Once in awhile you get shown the light, in the strangest of places if you look at it right" - J.G.

Ok guys, I performed a BCM system upgrade this weekend, went from 3.7 to a 4.0. Had to do the deletion of the CDR files that was recommended by Nortel when that problem arose. The upgrade went well and everything upgraded as expected, but, I cannot perform a backup. It appears to perform the...

Thanks for the input, yeah I agree I think that is how it is supposed to work also. I will explain that to customer. I have recommended the f984 as an alternative when I started working on this with them. Once again thanks. "Once in awhile you get shown the light, in the strangest of places if...

I have upgraded the switch with the latest and greatet patches. Had Nortel look at and rebuild the server pc via Webex. After 5 hours of dinking around, it still would not load. Nortel has suggested moving it to another pc and wee if problem still exists. Oh, the customer sure loved that one...

I have a customer that had a BCM 400 4.0 and PRI T-1 for incoming lines. The problem I am having is that when any phone is put on DND and a call is transferred to that phone, it immediately bounces back to the person who transferred the phone. The DN's have vmail and it should ring silently then...

I am going to load a new patch that claims to have some fixes for the RCC, and I will also, check into what your suggesting. I appreciate the feedback, I will let you know, thanks!! "Once in awhile you get shown the light, in the strangest of places if you look at it right" - J.G.

Hello, Having a problem with a customer with there RCC not being able to load the "view page" option. It just comes up with 'load page error'. It appears as if it is strugggling to load the page, then fails after many minutes giving the 'load page error'. Everything with the RCC appears to be...

Sounds to me like you are hearing an AA greeting and then the CCR greeting after. Which is one didnt get saved properly or re recorded to fit the new greeting..ie AA is new, CCR is old!! Check that!! "Once in awhile you get shown the light, in the strangest of places if you look at it right" - J.G.

Ok guys, thanks for the input back, much appreciated. That is what I figured, only 8 in que at any given time. "Once in awhile you get shown the light, in the strangest of places if you look at it right" - J.G.

thread1361-1510296 "Once in awhile you get shown the light, in the strangest of places if you look at it right" - J.G.

Hello, I have question about the Call Pilot 150 Contact Center. The customer has a MICS with CP 150 and using the contact center with 10 agents. How many people can be in que on this particular model. I would say 4-8 at any given time due to amount of ports but not sure, is there a definite...

Thanks for those who replied, I did figure it out. When you just dial the DN, it just rings, but when I go through the AA is DOES go into que like it should. I guess my question was a bit premature but once I got back on site and tried it it was fine. So, again, Thank you