BCM 400 DND transfer problem!!

[jlary]

I have a customer that had a BCM 400 4.0 and PRI T-1 for incoming lines. The problem I am having is that when any phone is put on DND and a call is transferred to that phone, it immediately bounces back to the person who transferred the phone. The DN's have vmail and it should ring silently then go to vmail. I have checked all the paramters that I could, but still something is not right, any thoughts?

"Once in awhile you get shown the light, in the strangest of places if you look at it right" - J.G.

 

[cook1082]

Check that DND on Busy is turned off in the phones programming in capibilities.

 

[Dasheen]

Instead of using DND u could also use F984 (fwd to vmail). Just pgm a btn w/ this and the user can press so all their calls go to their vmail box.

Just an alternative to keep in mind.

 

[SupportDude]

That is the proper behavior for a call transferred to a set in DND. If the call rang directly to the set, you would see the line button flash, then the call would follow the FNA.

-SD-

http://www.mysupportguy.net

 

[jlary]

Thanks for the input, yeah I agree I think that is how it is supposed to work also. I will explain that to customer. I have recommended the f984 as an alternative when I started working on this with them. Once again thanks.

"Once in awhile you get shown the light, in the strangest of places if you look at it right" - J.G.

 

[SEastTech]

in system programming...check drt trnansfer timer? and transfer callback timer....set farther out than cfna at set level