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In thread1329-1666340 acskmk asked if it was possible to upload a WAV-file to NuPoint in stead of recording greetings via de TUI. There were no replies and I was looking for a solution to the same problem. Since I couldn't find an answer, I successfully tried the following "work-around". In...

UDP-packets don't get retransmitted, that's how UDP works. What type of connection is used between the sites? If this is IP-based, is QoS configured? Can you test call quality outside business hours, when there's possibly less other IP traffic? In MCD, intra-zone compression is configured in...

Looks like you will have to upgrade in several steps: "If you are running Rel 3 software, you will need to upgrade to Rel 4 prior to going to 5.0.0.21. It is strongly recommended not to upgrade through the GUI. Only the Boot (Set) upgrade should be performed if your are running software lower...

It seems that scheduled events (Day/Night-service) run approx. 30 seconds before the actual scheduled time. This is not a problem, but I was wondering if this is standard, or more or less random for our system? Example: Scheduled event for 08:00:00 runs at: 2011-11-01 07:59:33 SYSTEM SERVICE...

Should be available from Mitel Online (MOL). go to www.mitel.com and click on "Login" at the top of the page.

Admin Group Alarm Summary seems to lag from several minutes to several hours on our site as well, I assume it just takes a long time to update the status.

The COS-option "Start Recording Automatically" should also be enabled in the COS of the extension itself (on a 3300-sytem, that is). Check your Class Of Service options for "Record-A-Call - Start Automatic Call Recording" Also, RaC only works on external (incoming or outgoing) calls (a trunk...

Was the extension resilient? If so, did you check if the extension was also deleted from the resilient server? When no more entries for an extension exist, it should automatically disappear from the RDN-form. Try to re-create the extension, then remove resiliency, save. THEN remove the...

Can't you use different Call Forwarding for Internal and External calls? In pre-MCD systems, you would probably have to setup a user/device with number 7849 and use the Feature Access Codes for CFWD-internal and CFWD External to set the destination for internal and extarnal calls. In MCD...

We run: NuPoint Messenger V11.0.2.18 3300 MXe v8UR5 5340 IP Phones NuPoint main Line Group of 25 lines NuPoint Message Wait line group of 4 lines ("DTMF to PBX Dialer") Normally, when a user receives a voicemail message, a Callback-messages is sent from NuPoint to the station. When the user...

For obvious reasons, I will not explain exactly how to abuse the Mitel for toll fraud. I do want to stress, however, that you should avoid external callers to be able to dial RAD-ports directly, or have internal phones forwarded to RAD-ports!! At least on 3300 v8, callers that end on RAD-ports...

The Teleworker Engineering Guidelines state to configure the firwall to allow incoming and outgoing UDP-ports 20000-23000 (SRTP) and UDP-ports 1024-65535 (RTP). "Mis-configuration here is a comon cause of one-way audio problems". More detailed: - allow UDP-ports 20000-23000 from LAN ->...

I'm not exactly sure what your question is either. But from what I make of it, you want the routing pattern to first try to route the call over the WAN-connection (trunk group 6), and if that trunk is busy, fall back to the PSTN-trunk (trunk group 15). It seems setup fine for that. What do you...

Glad I could help. We use Procomm+ for our comm with the Definity, in which I was able to find the send codes for those keys. BTW, I noticed that sometimes th F6-key sends out '^[OU' in stead of '^[Or'. Chau, Dimitri

Hi Baccus1, Try this: - Log on and select terminal type 4410 at the prompt. - Function keys F1 to F8 can be "pressed" using the following sequences: Note: ^[ means Ctrl-[ O is capital letter "o" F1 - ^[OP - Cancel F2 - ^[OQ - Refresh F3 - ^[OR - Enter F4 - ^[OS - Clear...

Thanx, Brandaris! It was as simple as that! I can now record and listen to announcements on that board! Chau, Dimitri

To set up an announcement, I add the announcement, assigning an extension to it. When I dial the extension, I get a slow busy tone. We have a Definity G3rV9, with a total of 5 announcement boards, 4 of which have always worked fine. The fifth was installed later, and shows mentioned...

We have several TN750C announcement boards installed in our system, all work fine. Recently, an additional TN750C-board was installed, which seems to be configured well, but we can't record announcements on it. The board appears in "list conf all", and we can assign new announcements...