TN750C Announcement board trouble 3

[dbijen]

We have several TN750C announcement boards installed in our system, all work fine. Recently, an additional TN750C-board was installed, which seems to be configured well, but we can't record announcements on it.

The board appears in "list conf all", and we can assign new announcements to it. But when we try to record to announcements on that board using the FAC, we simply get a confirmation tone, instead of a dial tone (to signal press 1, 2 or 3 to record, listen or delete the announcement).

So, normally we dial <fac><annc#><1> to record. But with announcements on the new board, we dial <fac><annc#> and hear the confirmation tone (eg. as if we were configuring a call-forward).

The &quot;old&quot; boards are vintage 9, the new board is vintage 13. Could that be the problem?

A data-module is configured for all boards on port 1, so no difference there.

Rgds,
Dimitri

 

[mikeydidit]

Did you set up an extension number for the announcement??


Mikey

 

[G van Hamburg]

What happens if you dial the extension of the ann? Do you get ringback? That can mean Que is set to yes.

The confirmation then means that call back is activated because the extension is busy.

Did you do &quot;erase ann + location ?

This is what I can think of.

Plan your work............Work your plan

 

[vtecdaddy2000]

Two basic questions: What platform are you on and how many announcement boards do you have?
r can have 10 boards
si, csi are limited to 5

 

[dbijen]

To set up an announcement, I add the announcement, assigning an extension to it.

When I dial the extension, I get a slow busy tone.

We have a Definity G3rV9, with a total of 5 announcement boards, 4 of which have always worked fine. The fifth was installed later, and shows mentioned problems (it's the 3rd board in the table below).

Whe I try to erase (&quot;erase announcements <board#>&quot, I get &quot;Announcement data is being modified; please try later&quot;

Here's an overview of our configuration:

INTEGRATED ANNOUNCEMENT BOARDS
Board Time Number of
Location Sfx Remaining Rate Recordings Checksum ID

1: 01Cxx C 1 32 19 0a34
2: 02Bxx C 43 32 21 0a82
3: 02Cxx C 255 32 0 0000
4: 03Axx C 51 32 17 07ab
5: 03Axx C 89 32 17 06b8
6:


Here are a few announcements:

ANNOUNCEMENTS/AUDIO SOURCES
Ann.
No. Ext. Type COR TN Name Q QLen Pro Rate Port

80 9880 integrated 1 1 <announcement name> n N/A n 32 01Cxx
81 9881 integrated 1 1 <announcement name> n N/A n 32 01Cxx
82 9882 integrated 1 1 <announcement name> n N/A n 32 03Axx
83 9883 integrated 1 1 <announcement name> n N/A n 32 03Axx
84 9884 integrated 1 1 Test Annc-board 02Cxx n N/A n 32 02Cxx
85 9885 integrated 1 1 Test Annc-board 02Cxx 2 n N/A n 32 02Cxx

Announcements 84 and 85 cannot be recorded.


SYSTEM CONFIGURATION

Board Assigned Ports
Number Board Type Code Vintage u=unassigned t=tti p=psa

01Cxx ANNOUNCEMENT TN750C 000009 01 02 03 04 05 06 07 08
09 10 11 12 13 14 15 16
17
02Bxx ANNOUNCEMENT TN750C 000009 01 02 03 04 05 06 07 08
09 10 11 12 13 14 15 16
17
02Cxx ANNOUNCEMENT TN750C 000013 01 02 03 04 05 06 07 08
09 10 11 12 13 14 15 16
17
etc.

Rgds,
Dimitri

 

[G van Hamburg]

Try busy out the board, reset the board and then release the board.

You then shouldn't have problems erasing the ann's.

Otherwise throw it out of the window.

Plan your work............Work your plan

 

[dbijen]

Thanx, Brandaris!
It was as simple as that!
I can now record and listen to announcements on that board!

Chau,
Dimitri

 

[G van Hamburg]

You're welcome!!

Plan your work............Work your plan

 

[telcomwork]

Brandaris (IS/IT--Manageme) Jun 26, 2003
Try busy out the board, reset the board and then release the board.

You then shouldn't have problems erasing the ann's.

Otherwise throw it out of the window.
Plan your work............Work your plan


You saved my butt tonight. Stupid Avaya tech is horrible!

 

[telcomwork]

I donated some money due to all the helpful people. It wasn't much but it's something ($5). Thanks everyone!

 

[EchoSpark]

We recently changed an announcement on a TN750C. on trying to save announcements...The message displayed is
"Cannot access the standby SPE at this time..."... We there fore cant save announcements...What could be wrong pls?