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Hi, We want to disable the Hold feature in our Analog phones connected in the Analog expansion module. The phone itself doesn't have Hold button. We can see in our SMDR logs that the hold was high even though it doesn't have hold button. This was maybe because the phone was not properly...

Hi, I would like to know if there is a proper procedure for deleting old records in the CCC? There was a thread here: thread940-1677675 (http://www.tek-tips.com/viewthread.cfm?qid=1677675) but don't know if the query was answered properly. Thanks. JKido

Hi, Is Activity Codes present in IP office v5.0.26? As per my searches, it is also called Wrap up codes but I cannot see it in the IP office manager. Thanks

Thanks for the response. We discontinued our free trial of Xima's Chronicall because before we still didn't get our requirement from it. Anyway, thanks so much.

Hi, I have a requirement of getting all the contact numbers of callers that dropped during they are being on hold. It is not showing in the SMDR logs and in the CCC Reporter. I am now looking at the sysmon logs but still cannot find it. Please help me out if you have any ideas. Thanks

Hi, Whenever a client user uses CCC reporter, the aspnet_wp.exe that is running in the CCC Server is consuming almost a 100% cpu usage which makes the server so slow. It also makes the CCC reporter in the client side not to respond. We already reinstall CCC and later on even used a new PC with...

Hi All, We have 2 IPOs (v5.0.26), each with a Dual-PRI E1R2 card in SlotA. We have connected the 2 IPOs using a Qsig A/B connection on SlotA-Port2. We can call each other but no one can hear either party. However, if we use SlotA-Port1 then everything is ok and also if we use a 2 Single-PRI...

I appreciate your replies. Is there a workaround? Is it possible to, you know, copy the latest recordings in those folder and copy it to VRL folder? :) Please bear with me. Thanks!

Hi, I would like to ask if there is an equivalent of Agent Activity Trace of CCC Reporter in XIMA Chronicall. As per my checking (as of the mean time), Chronicall doesn't have a report about the agent's logged in time and logged off time(specifics not the summary), phone state like busy wrap...

Hi, In our IPO manager -> User -> Voice Recording, we have enabled the Auto and Manual Recording Mailbox of our agents to specific folders (dummy folder per user), which means the Voice Recording Library (auto/manual) option is unticked and we are saving the recordings in per agent folder for...

I appreciate your replies guys. I have a 14-day trial Chronicall and will play around with it. Thanks

Hi, Is it possible to detect the HOLD attempts of agents in Avaya SysMonitor? I would like to monitor and count all the times the agents pressed the HOLD button and I think all the activities is logged in SysMonitor. It's hard for me to decipher it for SysMonitor file has a lot of codes and...

HI, I would like to know if it is possible to enable the Force into BusyNA option in CCV access for non-administrator. I know that it will only be enabled for CCV administrator access. Is there other user accounts that can be used for this to be enabled? All I know right now is that there...