Detect and count Hold attempts of agents in SysMonitor 2

[JKido]

Hi,

Is it possible to detect the HOLD attempts of agents in Avaya SysMonitor?
I would like to monitor and count all the times the agents pressed the HOLD button and I think all the activities is logged in SysMonitor.
It's hard for me to decipher it for SysMonitor file has a lot of codes and the word "hold" wasn't there.

Thanks

 

[IPGuru]

this is the sort of thin the reports in ccr are for
check under agent activity

Computers are like Air conditioners:-
Both stop working when you open Windows

 

[fshaw]

I know that Chronicall will clearly show which agents put call on hold as part of cradle to grave reporting. I do not know if you can then generate custom report on the total hold actions on a per agent basis.

 

[amriddle01]

Monitor is a diagnostic tool, not for activity monitoring or reporting, you need something to make it presentable for you, Xima Chronicall does a great job but as with all good things not free

http://www.ipoffice.tel

 

[JKido]

I appreciate your replies guys. I have a 14-day trial Chronicall and will play around with it.

Thanks