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  1. dr7707

    DID not forwarding to vmail BCM 400 4.0

    Set forward on busy in set programming to be VM DN, also DID's/ target lines use intercom paths to get to the set. If you only have two intercoms hird call will never get to set /VM on a forward no answer, may need a third intercom
  2. dr7707

    can't enter element manager on bcm400

    It sounds as though you might have bad BFT (base function tray), this is a classic symptom, everything working and not being able access through Element Mgr. Nortel (now Avaya) had a bulletin/recall on the defective BFT's. It gave instructions as to how verify if you have one. I would suggest...
  3. dr7707

    Call center agents held calls

    Thanks for the reply ! My apologies for the poor gramar, I did not proof read before transmit. This does not happen all of the time. However it happens enough to be an issue. Youare the second person to suggest an 3.6 upgrade. I have one ordered and on the way.Thanks again for you response !
  4. dr7707

    Call center agents held calls

    I recently installed a BCM 3.5 with call center. Agents are logged in and on a call. Agent will put call on hold in to place another call or check something out with in the office. Problem: Held call will transfer un-assissted to the operator and the LED will next to the on break button will...

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