can't enter element manager on bcm400

[teltek03]

One of our BCM400 went down just recently witch had a power supply failure. I replaced it and everything works but can't enter
intoelement managerto adjust time and date, it won't even go through manually and just tells me to wait but then times out.

 

[oldestgeek]

Is voice mail working? Sounds like you may have a bad HD or corruption.

 

[YnotPhone]

Why did you replace everything... What stopped working for you to replace everything?

I had an issue where a BCM400 Rel3.7 had intermittent voicemail issues, I went to the system and all lights were green, all F98x timed out or came back as inactive, made a back up and rebooted the system. The HDD failed and I lost the IP addressing cannot access system via ethernet cable, all IP phones and trunking failed and VM all stopped working.

Replaced HDD, intialized HDD, reloaded all licenses manually (gotta love 3.7), patched, and loaded back up.
System now working!

 

[oldestgeek]

What release? If it's pre-4.0 you can't use EM.

 

[Firebird Scrambler]

It's usually the hard disk that has failed if IP / Call Pilot is not working.

All the best

Firebird Scrambler
Meridian 1 / Succession and BCM / Norstar Programmer in the UK

http://www.linkedin.com/in/davidbromley

If it's working, then leave it alone!.

 

[SIRMcD]

Can you access via the serial port?

 

[dr7707]

It sounds as though you might have bad BFT (base function tray), this is a classic symptom, everything working and not being able access through Element Mgr. Nortel (now Avaya) had a bulletin/recall on the defective BFT's. It gave instructions as to how verify if you have one. I would suggest searching Avaya's website for dfective Base Function Trays. Also if you have upgrd java recently it will cause these same symptoms.