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We have downloaded and run the Winsock fix that you pointed us to. It went through the motions, told us that it had removed something and needed the Windows 98 disk. Now it cannot find what it's looking for on the W98 disk and is blue-screening on start up, saying that it's missing vdx...

Hi I've had Office XP on my laptop for about a year and a half. I've always had one problem which is described in (1) below, but now I have another huge problem described in (2) below. I'm at my wits end. I've uninstalled and reinstalled. I've tried installing Works to see if that helps but...

Okay, this is the latest: This is my uncle's PC. He upgraded his AOL 8 to AOL 9 and installed a spyware. That's when the probelms started. We tried uninstalling AOL, removing the AOL dial-up adapters and isntalling a new ISP. Still the same problem (cannot browse any pages - each one is...

Each time I tried to reinstall Windows, I got a message saying that the version on my pc is newer than that on the disk, or something about a virus programme needing to be removed, which I had already done. Any more ideas?

I've managed somehow to damage my Internet Explorer 6. I can't reinstall Windows 98 - it won't let me. Is there any other way for me to install Internet Explorer 6 (eg can it be downloaded?). All I can do at the moment is get onto my AOL homepage and receive e-mails - I can't browse the net -...

Hi both of you and thanks for replying I haven't added anything yet, but I tried following Microsoft's instructions. When we go to Regedit or Regedt32 and do Edit New (so that we can add the VDD), he only has 4 options: Key; String Value; Binary Value and DWord Value. MS says to choose...

Thanks. However, this says "Using Regedt32.exe, On the Edit menu, Add Value name VDD as a REG_MULTI_SZ data type. Don't enter any data in the Multi-String Editor. Press OK and exit Regedt32", but even using Regedt32 option doesn't give him the option of Multi_SZ. I have it on my...

My brother had a VDD error message, and we followed the instructions on MS Knowledge Base to fix this. BUT we now have a problem. Having deleted the VDD key, we wanted to add a new item, but his system does not have the Reg_Multi_SZ value option. Any ideas why this would be missing, how we...

I don't know what a seamless window is. Citrix is something that I taught myself - I've never had any real training. Could you explain please? Thanks very much.

Our remote users have been logging on fine for around 9 months now. However, one user had to have ICA Client reinstalled yesterday, and since then we haven't been able to change her window size. We have tried various settings within custom connections including 95%, 75% and 1024x760, but no...

Hi Wonder if anyone can help me. I've been set a wonderfully arduous task! We currently have a Citrix Server running Metaframe 1.8 on Windows 2000. The Citrix Server is used both internally via the WAN, by some internal staff at home, and also by a remote office. The remote office are...

Thanks for all your help. Went into registry and deleted the licence entry - and they can now all connect! Brilliant stuff - thanks.

Hi 1. Yes I believe so because we were all able to connect up to 2 weeks ago. 2. The only name in the Licence Tree is our DC name, and on the right of that it says Windows 2000 Server LIcence (built-in unlimited). 3. No 4. Not sure if the hotfix was installed previously but I haven['t...

Wonder if you can help. We have a remote office with 4 users who connect to the Citrix Server. Since the beginning of last week 2 users have been unable to connect and this coincides with 2 events: Our DC was changed from NT4 to W2000 and they had a new leaseline installed. Prior to this all...

Hi Wonder if anyone can help. We have a Citrix Server which runs on a shares ISDN line, and we have one remote office who connect through their ADSL line. They have recently had their ADSL line upgraded, but they are still complaining of severe slowness when using Citrix (although the upgrade...

Thanks for that. Could you talk me through where in the registry I'd find it? Thanks.

I posted on Friday that our installation key is missing. I have now ordered a new Exchange 5.5 Server with 5 CALs. The external engineering company who are going to run the instal are telling me that I still need to buy another licence and they can't install without a product key. Is this...

We're about to install a new server and wanted to use our Exchange Server 5.5 software, but the CD is missing. I've been told that we might be able to find the installation key by going into the registry, does anyone know if this is true and if so where in the registry we'd find it? Thanks...

We have several users who log onto our Citrix Server via WAN, and who are able to print. However, one of our users is unable to print. He can see the network printer but when he selects it he receives the error message "You do not have sufficient access to your machine to connect to your...

Thanks everyone for your recommendations. It was interesting to read the conflicts of opinions. Having researched the compatability issues, we've decided to hold off on the upgrade to WXP for now. We are running Winfax 10.0 and would need to upgrade this, but more worryingly is the fact that...