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Curlycord, Thank you for your response. I do have Call Pilot on my system. I guess that's why I was confused about the Prime/Alt when I have the CP150. 3 rings, AA, please press 1 if you know your ext, 2 for directions, hours, location, 3 to get a quote of if you need service and 0 to speak to...

Can you put on drop box again? I also need it.

I am fairly new to this and have received help here before so thought I would come and get some clarification on my system and some settings I'd like to change. First what I have right now is the phone rings and if no one answers after 5 rings it goes to voice mail. The message saved in the...

My main issue at this point isn't the holiday. I need to figure out how to get the call pilot to pick up calls. Can't get a tech out here today.

Hi, I seem to be struggling to get holiday greetings to work. I finally got it to work last week for our Mardi Gras holiday here in New Orleans. Today, I'm trying to change it back to 5 rings and the Call Pilot picks up to answer but I can't figure out what I'm doing wrong. Can someone offer...

I looked up the Emetrotel system and I know you're supposed to be able to use the Nortel phones with it. Is there an Avaya system that I can use since they bought out Nortel? Would like to upgrade our system so we can have 2 lines of caller id and have easier programming functionality for...

I have set up the holiday list with dates for my Nortel Norstar CP 100 and I can't seem to get it to activate and work... I've tried Feature 982. I've tried setting the business to closed and no attendant. I've recording greeting 12 and set it from 12:00 when we closed for the remainder of the...

Multimedium, I think what you suggest will work for what I need. Thank you all for your replies. I do have a Compact ICS so I do have the feature. I will try these options and let you know if this works out ok. Thanks again.

Hi, I'm new to the Norstar world and I'm a bit confused on how to make all this work together. I have a Norstar system 7.0 with CP100. I want the phones to ring up to 4 times. At that point, I want the system to answer and put on hold with a message- Please hold your call will be answere or a...

I have a Nortel Norstar system. I have my call pilot networked so I can program online. Is there a way to do this with the phone system itself as well? It's a pain doing it from the phone sometimes. I see it has a port but it's not an ethernet jack size. Please advise.

Yes I know it shows one and then the other. Just spoiled. Had RCA phones in the office where it showed both and now we can only have one or the other at the same time. Just takes some getting used to. Any idea if they'll do an update in the future? Also, I didn't know about the F 811 DURING a...

Is there a way to have 2 lines of caller ID on phones that support it? Instead of just name OR # can you have name & number? I have T7316E phone but haven't found a way to do this yet? Can I upgrade to newer phones or is there some other programming I can do?