Call Pilot Voicemail

[nolagal985]

Hi,
I seem to be struggling to get holiday greetings to work. I finally got it to work last week for our Mardi Gras holiday here in New Orleans. Today, I'm trying to change it back to 5 rings and the Call Pilot picks up to answer but I can't figure out what I'm doing wrong. Can someone offer some instructions on how to 1 set up a holiday greeting where the caller hears the greeting for the holiday on that specific date and 2. How do I set the normal operating business days for the phone to ring 5 times and then go to our voicemail box. Right now it's going to the auto attendant and I don't want it to.

Thank you!

 

[ipolmans]

I could write out everything you need to know but It'd take quite a while.

My suggestion would be to bring in a Nortel tech to give you administrator training.

 

[nolagal985]

My main issue at this point isn't the holiday. I need to figure out how to get the call pilot to pick up calls. Can't get a tech out here today.

 

[curlycord]

Get one out tomorrow.
We cant read minds, show screen shots or something.
Also make sure your software is up to date as issues with holiday modes on earlier versions.



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curlycord

http://www.curlycord.com

Toronto Canada

http://www.telcopc.ca