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Any ideas?? :(

Hi, I'd like to append a digit to the beginning of all calls sent to a particular number with the number "6" for a particular twinning situation. For example, the shortcode I use in ARS currently is: 5555551212; 5555551212SSi Dial 1 In this circumstance, a call from extension 1122 to...

FYI, I used this guide to configure: https://devconnect.avaya.com/public/download/dyn/IP5000-IPO.pdf I see that their testing involved only "three way" conference call. Is this not something the polycoms support?

Hi, I'm attempting to use the Polycom Soundstation IP 5000 & 7000 on our R8 IP Office and am running into some difficulty attempting to create conference calls with more than two other callers. On our 5420 sets, we're able to conference in multiple users by simply pressing the conference...

Any thoughts?

I cannot get housekeeping times to save in VMPro 8.0.2003. Any ideas what might be the problem? I'll enter in various hours to delete recordings, etc. and when I reopen the properties, even after save & make live, they're all zero.

Hi, Does anyone know of a way to display a custom message on phones when using the post dial action in VMPro so that the screen of the phone says a custom message instead of "INVITE"? Using R8.0 and 5420 phones. Thanks!

eddiebullman, Looking at the whisper action in VMPro, it would seem that this would work if you added that to the leave action for the huntgroup. Check the help files. You can then set the call to be automatically connected after the announcement "X company call now connecting.

You'd need some sort of call accounting software as the IP Office does not provide any sort of reporting interface. Sounds like a block of numbers are assigned to the customer and all of the numbers end up pointed to the same destination in that block. Maybe ask around to see if those other...

I think amriddle01 is saying to voicemail enable a huntgroup and put all of the desired mailboxes you want to receive the message in that huntgroup. Check "broadcast" for the huntgroup so that an individual copy of messages left for the huntgroup are delivered to each member mailbox instead of...

Default shortcode. It will open a line to play hold music. To stop, hang up.

Would this be the whisper module?

This keeps happening, cycling through different users, with no service restart. Will try downgrading to 1009 and completely deleting Accounts folder.

Just as a note, it appears to be happening without a service restart. Keeping an eye on it further, but after fixing the msgnum.txt and deleting the offending WAV file, I've seen some pop up in other users VM. Not sure if I missed them the first time around or not, but no service restart today.

The "enter your mailbox number" is because the listen module breaks in VM Pro on save & make live if there are any active channels being used. For us, we have autorecord turned on (and use a custom autorecord module) so if a call is being recorded when the save & make live button is pushed, the...

Well, I think I've sorted it. If I increment the MSGNUM.TXT to the next number, it seems to resolve itself (and not require a restart). I almost wonder if the issue is happening because I've restarted VM Pro service while a message is being recorded. If I monitor the folder while a message is...

Downgrade to 1009? Is this something that started in 1011?

Hi all, Running 8.0.44 and 8.0.1011 VM Pro. For a subset of users, when a new message is received, VM light lights up on phones and instead of hearing the message left, users receive the same previous message over and over again. Resolution has been to delete the VM/Accounts/<username> folder...

I'm also encountering the issue where saving and channels are in use, so I've been careful to do this when there are no channels in use. I'm assuming this is not the issue. There are no questions but I didn't want to leave the user with the option to exit into voicemail options like priority...

What's the alternative then? Leave mail?