Search results for query: *

Thanks for the reply. This is what I have it set to. Redirect on No Answer (rings): 3 Redirect to VDN: 1609 Here are full settings for the VDN and Hunt Group Page 1 VECTOR DIRECTORY NUMBER Extension: 1609 Name*: Test CSC...

Hi, I'm trying to setup a new vector that will use agents setup using ead-loa, but I'm having an issue withe announcment routing. If we have people logged into the skill and available (auto-in) and then don't pick up the delay announcement will repeat skipping the wait-time for the music. So...

Thanks everyone for all the information. It will be a big help. A

Hi, one of offices is aquirting a new company, but they will remain separated by now. Problem is when they someone zero's out we want the display to covering extension to display this companies name. Basically, we want to separate the name on the display to say company B for one group of...

Thanks so much. I figured it out. I think we will upgrade to the tn750 when we upgrade CM to the latest version, hopefully, next year.

Hi, sorry, here is the system info. SOFTWARE VERSIONS SOFTWARE VERSION Memory Resident: R013x.01.5.642.3 Disk Resident: R013x.01.5.642.3 OPTIONAL FEATURES G3 Version: V13 Location: 1...

I just installed a TN750C Announcement Board, but I'm not sure if it's enabled by the default or if it has to be enabled with a command. I was looking into some of the Avaya documentation and mentioned adding a data module with the announcement, so I tried that, but I still do not have the...

I see. So technically I can have 2 answer groups and bounce between them maybe ever 2 rings. Also, what about mulitple coverage paths? Could you setup 2 paths, one pointing to answer group 1 and the other to 2?

Hello, We currently have a VDN with a vector that routes to an extension with a coverage path. The coverage path points to a call answer group. We maxed out the call answer group and I need to add a few more users. What would be the best way to convert this setup to a hunt-group? One way...

Some of our sales reps are going to setup with OneX Communicator and OneX Agent. The will setup using One Voice as the backbone. In regards to reporting I understand it is is pulled using CMS Supervisor. Question I have is this. Is there a way to build in tracking for sales or no sales. For...

Sorry, PLEASE DELETE THREAD - WRONG FORUM

Some of our sales reps are going to setup with OneX Communicator and OneX Agent. The will setup using One Voice as the backbone. In regards to reporting I understand it is is pulled using CMS Supervisor. Question I have is this. Is there a way to build in tracking for sales or no sales. For...

Thanks Kevin. Just wanted to verify. I tested it out and it works. Andy

Hi, I'm pretty new to programming Phone Systems, but I have been roped into with my current job. We removed our attendant console and replaced it with a 2420 phone. 0 in the dialplan is still set to attd when someone dials 0 internally. I want to change it to ext going to our main number. From...