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Did you reboot the IPO? Pretty common issue for us. A reboot fixes it.

Thank you.

Can someone post the license keys for this smart card? 5100415 Just picked up a new customer and they do not have a record of what is on the card. Thanks

Just wondering if anyone has tried installing Voicemail Pro on Windows Server 2012? If so, what version of VMPro has been installed and working?

The patch that Avaya has is for 8.1.56.

the way we have always done this is to plug the bell ringer into an analog port and then use twinning on the digital extension to make them both ring at the same time.

You will need to open a ticket with Avaya to get the patch.

maguiresc, Have you tried the 8.1.56 patch that includes the R45 bin files for the 9508 phones? We installed it yesterday and the problem has not reoccurred yet but it is to soon to say that it is fixed.

Take a look at this ongoing thread. http://www.tek-tips.com/viewthread.cfm?qid=1700806

We had 8.1.63 on this system first. It seemed like the problem was even worse. 8.1.63 still has the same R44 firmware so it makes sense that the problem would still exist.

We have a system that 3 bm12 modules connected to a 9508 phone. The modules are not updating correctly. It will show that a user is on the phone when they are not and vice versa. When you try to transfer to a user that it has not updated correctly you get wierd results. I remember seeing a...

Thanks for the info Westi. We applied the update today so hopefully it will take care of the issue. I will update next week.

yes, I opened a ticket or I would not have the firmware. I am just trying to set my expectations correctly. This is 90 phone system and will take some resources to get it upgraded. I hate wasting time on upgrades that do not fix the issue. Westi, In one of you previous posts you said you...

Does any one have an update on if this patch fixed the problem with 9508 phones going to please wait after a period of time? I have system running 8.1.56 that seems to have this issue. I just got the patch from Avaya but am wondering if I am just wasting my time to upgrade it.

Worked great. Thanks!

Does anyone have 3.2.55 Bin files I could download? I cannot find them on the support site.

We swapped out 2 of the problem extensions at our customer with 2 known working 9508 phones that is phones that had been installed at our office for over 6 months without any lockups. Insstalled at this customer and they had locked up/frozen within 2 hours. So in our case it is not the phones...

With our customer it only seems to be affecting some phones. Has anyone considered that it could actually be the phones themselves and not a software issue?

We are having the same problem too. 9508 locks up and has to be unplugged to resolve the issue. We have a had case open with Avaya for months. They told us that 7.0.31 would fix the issue but it didnt. It seems to be occuring much less but it is still happening.

So that is not there in quick edition but it is there in Standard/IP Office Edition. Thanks for your help. I will see if it will work.