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When adding people to a conference call and you get someone's voicemail is there a way to terminate that call without bringing it into the conference? When I hit the flash key it brings in the voicemail greeting into the call and we can't get rid of it.

I would go with 3904's. We have 4 models including the 3905 for call centers and that was a lot to keep in inventory. So now we only order the 04's. We even replaced the ACD 3905 with 3904's. We solved the majority of the base problems by NOT routing the mounting cord through the bottom, but...

When adding calls to the conference I can't find instructions that say what to do when you receive voicemail, busy or participant unable to join in. What documentation I have found is the before hitting the confernece key hit cancel to drop the call. No "Cancel" shows up in the soft keys as...

I have a user that has 2 seperate numbers on their 3903 set. The "0" key calls go to voicemail with no problem when multiple calls come in, however the number on Key 2 only the first call goes to voicemail and the second and subsequent cals gets a busy signal. Any ideas on how to get all the...

I have 3 numbers set up in a group. If A doesn't answer it goes to B, if B doesn't answer it goes to C. If C doens't answer I want it to go to voicemail. I have set up a VM with all three numbers as Extension DN. Hunting works fine, but on No Answer it gets as far as the 3 set and continues...

I believe we are on succesion 3.0. Can I trace a call after it has already dropped?

We have set up several users with access to one mailbox, ie. boss & secretary both have the boss's inbox on their desktop messaging. When we loaded the second users computer we simply put in the boss's extension. What we can't figure out how to do is put access to two different mailboxes on...

I have one user (that I'm aware of) that all of a sudden calls that come in without caller ID info are dropping as soon as they pick up the receiver. The only thing that shows on the screen in the trunk info, ie. 800-13. That is telling me the call is coming in on our PRI channel 13. It...

Possibly the "Computer" is not checked for audio output. Look under Outlook, Tools, email accounts, click next, call pilot, change, audio,and "computer should be checked

Is it possible to set up different rings and a multi-line telephone for the different numbers. I have an ACD group that would like the ACD line to ring one way and their private number to ring a different way. The same thing with Boss/Secretary arrangements.

Take it off the supervisor's phone first.

We are in Lake Worth, (South)Florida. Is there a web site we can go to look up some info so I can pass it along to the managers. They have already looked at Symposium abd Front Range.

Thanks guys...I found the information on previous posts on the card and package info. We'll call our vender and see if it's reasonable enough to do.

We have existing analog cards, how do I know if we have the required packages?

Is it possible for an analog set with a caller ID display to display the calling number like the digitals sets do?

Besides Symposium, does anyone have other ACD software that works with their Meridian Systems. We want to look at a few choices before deciding. We have an Option 81, 2 Option 61's and an Option 11

I have an ACD Supervisor who logs in occasionally to take calls when the group is busy. When she is done with a call and hangs up the system logs her out. Is this a feature or is my system corrupt? I can'y find anything that would even allow that. The user should log out themself unless the...

Thanks! Just the information I needed and it works like a charm!

I'm setting up a phone for our security and programmed an "OSN" key to receive user information when someone calls 911. We have this set up at other locations. We tested calls to "911" but nothing registers on the OSN key. Does anyone know how to activate the OSN Key?

Thanks, worked like a charm!