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  1. twvnet

    SCN with multiple VMPro servers--IP routes failing

    Currently have 6 systems linked together via IP routes (IP lines on each, Voice Networking enabled on all). We set up a full mesh, based on information in the Small Community Networking Job Aid. Since the addition of the 5th and 6th systems last Friday, 4-digit dialing and IP dialing has...
  2. twvnet

    Voice Mail Notification

    We've found that the outcall will repeat every 5 minutes, as long as a) the call is going out to a cell phone, b) the ring count on the cell phone is long enough so that voice mail doesn't pick up, and c) no one interacts with the call on the cell phone. In other words, for the outcall to...
  3. twvnet

    cross-system voice mail forwarding

    Is it possible to seamlessly forward a voicemail message from a user on one VM Pro system to a user on another VM Pro system? These systems are linked via IP, but VM Pro is licensed separately. They are using VM-to-email, but the user in question wants to be able to press a button from within...
  4. twvnet

    Messg. Waiting lights on HG phones won't go off

    Sizbut -- We do not have the Broadcast option selected on the HG configuration, and we do have the Hxxxx Source Code entries in the User profiles for the HG members, where xxxx = the HG extension # rather than the name of the HG, but when one HG member checks the message, the MWI stays on at all...
  5. twvnet

    Messg. Waiting lights on HG phones won't go off

    The version is, in fact, 3.0.44. Thanks for the info. Tom
  6. twvnet

    Messg. Waiting lights on HG phones won't go off

    Scenario: 406v2 with 5400-series phones. Voicemail gets left for a Hunt Group. The Message Waiting lights on ALL the phones that are members of the Hunt Group get lit up. Checking and deleting the voicemail that was left for the HG only clears the light on the phone from which it was checked...
  7. twvnet

    User Short Codes NOT preceeding System Short Codes

    Many thanks to all who posted. Intrigrant's post hit the nail on the head! Once I added the Secondary Dial Tone short code to the User Short Codes, it worked like a champ and gave priority to the User Short Codes.
  8. twvnet

    User Short Codes NOT preceeding System Short Codes

    I finally got to Avaya Tier 3 support yesterday. They said that the priority of User SCs over System SCs is well and duly broken in version 3.0.40 and 3.0.44 -- "Known Issue". It is not fixed yet in 3.0.58, which is only available on-demand. And they don't know when it will be fixed. Right...
  9. twvnet

    Dial Delay Time not working

    Thanks for all the info, but we've already tried everything suggested here, including setting the dial delay count to 5 (extension length is 4), but it doesn't work. We can't just delete all the custom short codes because we're using VoIP trunks site-to-site and Least Cost Routes and the short...
  10. twvnet

    Dial Delay Time not working

    Scenario: IPO running 3.0.44 firmware and admin apps Internal extensions in 1700 and 1800 range. Dial 1817xxxxxxx from fax machine. It rings internal extension 1817. Dial Delay Time is set to 4000 ms (default), but even though there is less than half a second delay in dialing digits, it...
  11. twvnet

    User Short Codes NOT preceeding System Short Codes

    User Short Codes NOT taking priority over System Short Codes Scenario: We created user short codes for fax extension user profiles to keep them from dialing out over VoIP lines in an SCN environment (since fax over IP doesn't work so hot). The SC field in the user short code is exactly the...
  12. twvnet

    LCR won't failover if IP trunk is down

    I have SCN working fine between two IPOs, but can’t get the Least Cost Route failover to work. The IPOs are not acting as the VPN endpoints – the client is using Cisco routers for that task, and they need to leave it that way. If I disconnect the IP trunk between sites to test LCR failover to...
  13. twvnet

    EAccessViolation in Call Status

    I'm not running CCC or Delta Server on this box. Just the basic Admin Suite and VM Pro, both latest versions. Windows Server 2003 is at Service Pack 1 + critical security patches.
  14. twvnet

    EAccessViolation in Call Status

    Installed Call Status from the 3.0.44 version of Admin Apps CD on a Windows Server 2003 system, along with the other Admin Apps (Manager,Monitor). Also installed VM Pro 3.0.15, but to a different partition. All the Admin apps work except Call Status. Every time we launch Call Status, it fails to...
  15. twvnet

    Route call to external # off remote IPO

    Need to know how to set up the pieces to route a call from SiteA over VoIP trunk to SiteB, then out a PRI trunk at SiteB to the PSTN. The objective is for a user at SiteA to be able to dial out to the PSTN in SiteB's city to take advantage of the VoIP trunking to avoid toll charges. I've...

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