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  1. JohnDPhoneGuy

    passing "WINK" Signal through Avaya to a DIALOGICS cards

    I have configured a dialogic on Definity, and about all we needed to do was use a cross over cable. I would think that wink would be the default. Good luck
  2. JohnDPhoneGuy

    Trouble with warm transfers

    She is just using the physical phone itself. I am not sure what an SCN is. The phones are on seperate expansion units. And other phones on those modules appear to be unaffected. Thanks for your help.
  3. JohnDPhoneGuy

    Trouble with warm transfers

    When the receptionist attempts to transfer calls to a several users the call is dropped when she tries to announce the call. If she does a blind transfer the calls go through without a problem. She reports that she is using <transfer> extn. <transfer> When I compare to an unaffected station the...
  4. JohnDPhoneGuy

    IP office 412 call listen from off site

    We currently have small contact center that the management wants to grow with out spending any money. We are using 4412ds for the agent phones. We have Voice Mail Pro and are using a CTI enabled call scripting software (TAPI based) My ideal solution would be that the customer dials in, enters...
  5. JohnDPhoneGuy

    IP office 412 call listen from off site

    We have a client that is insistent on listening to calls that we are making for them. How can I configure the IP office to allow a remote monitor a call? Sorry I don’t have the version number in my hands. We also have Voicemail pro if that could be a workaround. Thanks, -John

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