Search results for query: *

What kind of problems should I expect to run into?

I have a KX-TES824TW system that came from an office in Taiwan. Is this essentially the same as the KX-TA824 model that is offered in North America? The main circuit board inside is marked TE-824/TA-824. The system menus on the display are in English, thankfully. I would like to be able to...

System is Compact ICS 4.2 with Flash VM Light. We need to change Custom Greeting A, which gives callers a list of names and extension numbers. When I tried to update it, the system responded with "Please Wait", then "Try Later". Unfortunately, it also deleted the previous recording. I have AA &...

Rebooting the NAM corrected the problem. Thanks to all for your suggestions.

We have a MICS 5.0 / NAM 4 setup here which has been in place for over a year. During installation, I configured the NAM IP address to 192.168.11.250 and have used it many times with the Norstar Voice Mail Manager software. I tried to use the software again today, and it attempts to connect to...

Does anyone have a link to technical documents describing in detail the new features & capabilities of 6.0/4.1? Also, a ballpark idea of the price. Thanks for the info!

Hello, I have a branch office with a Compact ICS 4.x system using analog CO lines. It also has a 2-channel Flash voicemail unit. A couple of questions about upgrades: 1) Can the CICS be upgraded with a plug-in interface card to work with a T1 PRI/DID central office connection? Or will it have...

Where can I obtain the 4.0.04e or 4.1 update? My system vendor is no longer in business, and I don't know where he purchased the equipment from.

I am going to be relocating a CICS 4.2 system with Flash Voice Mail later this week. The system will be without power for approximately 48 hours. Will the backup power source for the configuration memory maintain the information for this period of time? If not, is there any way of backing up the...

This is exactly what I needed to know. Thanks westcoaster!

Can someone explain in detail what information is copied when you do a NAM backup to floppy disks? Thanks. Carter Dudley

I have ordered the 4.0.04E upgrade CD. Does the installation of this update require the NAM to be reinitialized? Thanks.

I have been informed that this is not a patch, but actually an upgraded version. Please disregard my request. Thanks.

Do you know how much the upgrade costs? Also, is there a document available describing the bug fixes and new features in this release? Thanks.

Hi Boys and Girls, Here's a really odd one for you all to ponder. This is a recently-installed MICS 5.0 (0X32) with Fiber NAM V4.0.04C. The CO connection is PRI/DID. I have set up a CCR tree with a single level menu. One of the CCR options is to do an outbound transfer to a branch office. Per...

Try Feature 919. That is what our system defaulted to when we installed it.

I am experiencing problems with outbound transfers and message notification (MICS 5.0 / NAM 4.0.04C with T1/PRI). It works sometimes, but very erratically (maybe 1 time out of 5). I have heard that there is an update patch for the NAM to address this symptom. Does anyone have more details, or...

Thanks to all who responded. Pjolly, can you give me some guidance regarding setting up the night routing to forward to an outside number? Thanks.

There are currently 25 mailboxes on the NAM, of which 7 are guest mailboxes. Eventually, another 10 to 15 may be added. Other than when announcements are being played, are any of the voice channels actually being used by Minuet ACD? Thanks for the input.

I am installing a small MICS 5.0 system with a NAM and Voice Mail 4.0. The system came bundled with Minuet ACD V1.2, which I have not yet installed. After reading the documentation, I have a few questions: 1) If there are agents available when a call comes in, does there still have to be an...