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Hi Mark - After a bit of detective work, the issue only seemed to happen on machines that had been using the VPN (Checkpoint SecureClient NG-FP3) recently e.g. coming from remote office to main office. We seemed to be able to fix the issue by removing and then re-adding the SecureClient...

The main office has a 1Mb leased line with the remote office using a 2Mb ADSL line. The .pst files have been used over a dialup connection and seem to work with out a problem.

This is an on going issue, which only seems to be affecting two users in one remote office - other users in the other remote offices are fine. Issues are... User is intermittently unable to expand her .pst files. Error messages received are varied e.g. "Unable to expand the folder, the file...

Problem sorted! Have just run Keybuild and now have loads of free space :) Would still be nice to know if the Security Catalog files can be removed though. Cheers

We are running ARCserve 9 and our database is huge. I have cut the retention time down to 21 days (really don't want to go any lower) and have been running dbdefrag, but without any joy, my questions are... - Where do the output files go after running dbdefrag? I have seen these mentioned on...

Thanks for the replies. I sorted the problem by firstly increasing the send and receive timeout on the backup server... \\HKEY_LOCAL_MACHINE\SOFTWARE\ComputerAssociates\BrightStor ARCserveBackup\Base\Task\Remote The servers would then backup, however they would take forever to do so. After...

After I had to recreate our backup job on Monday, I have been receiving the following error when backing up two UNIX servers... 8535 - Failed to receive data from the client agent. We are running ARCserve V9 (build 2020) on a Windows server. We have a scheduled rotation job setup…5-day...

As the title suggests I have deleted our main backup job (yes I know I should have been more careful). Is there anyway to recover this? All help very much appreciated. Thanks.

Thanks for the reply. Unfortunately we cant lower the retention time for the pruning job. You mentioned about running the Utilities every month. Which ones would these be?

Over the last 2-3 months the time that it takes to merge all the sessions at the end of a backup job has been increasing. It’s now taking over 5 hours to complete the merge of 59 sessions (200GB). No major changes have been made to the backup schedule or the backup server. Anyone have any...

Event log has been checked, but doesn’t mention anything of use.

In April our exchange server crashed with a multiple hard disk failure. The server was re-built and we tried to restore using the backups tapes. This however didn’t work very well, as the server wouldn’t replay the log files at a fast enough speed (it would start at around five a second and slow...

This error has just started to appear in our backup logs... E8601 - Fail to connect agent (AGENT=dbaexchis, EC=DBagent RPC Server is not started or not available) Any ideas on what might be causing this? It happens when trying to backup the MS Information Store. Also when I modify the job...

System Details: ARCServe 9 (build 2020) on Windows 2000 SP4 Server Using a Plasmon V21 autoloader Ok, when backing up one of our servers I receive the following error... E3394 - Unable to establish TCP reconnection because the agent does not have the requested packet (SEQ=31463...

Thanks for your help - By the way is that you Mike? Anyway, from the Rotation Rules tab (after selecting Modify Job > Schedule) I can see that the mode is set to Overwrite. Does this change the decision to remove all 3 tapes? Also when adding new media (to replace the ones taken out) do I need...

I have looked through the logs and next to each session there is the following... Backup Session 1 on Media FRIDAY Serial # 1000004 That tape is part of the Saved Set in the media pool and has little data on it. The other 2 tapes mentioned in the log's were... Format FRIDAY as FRIDAY (serial...

Hi, I have just taken over the backups from someone who has left the company (I havn't had anything to do with this before) and I’m not sure which tape I need to remove after running a full Friday backup (these tapes will then be sent off-site) We are using ARCserve v9.0 (build 2020) on a...