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  1. quincyb

    Locked out of WinSPM, Can I reset the passwords?

    I've run into this problem myself, and here's my solution - there might be a better one, but it did work! Depending on how it was installed, you need to look for winspm.ini - it should be in \program files\avaya solutions\winspm, but do a search for it. Then, [Usage] DesktopSetupIsComplete=True...
  2. quincyb

    Programming Required for *67

    Hi, We have a Merlin Magix system, and we would like to be able to use *67. When I dial it, however, I'm getting waved off. The phone guys that installed our system have left us high and dry, so I'm trying to do this myself. I have some level of skill in programming through WinSPM and...
  3. quincyb

    "Voice Commander is not available"

    Hey guys, Thanks for the suggestions! By following the "logic" of how we had our switch set up, I was able to follow it back to the queue we had set up on the Magix... I was thinking it was on the Audix side, but it was the Magix, with queue 778. Once I recorded a name for that, now it no...
  4. quincyb

    "Voice Commander is not available"

    It is coming up in 2 different voices - like it's a default name or something within the system - "voice commander" and then "is not available" with the usual Avaya woman's voice. I have tried recording names for every extension I can think of, and yet it is still coming up with "voice...
  5. quincyb

    "Voice Commander is not available"

    Hi, We are using an Intuity Audix system with our Magix system. When I set up a night mode, and have it transfer to a mailbox so we can capture messages left by customers after hours, they hear "Please wait", and then "Voice Commander is not available, to leave a message, speak after the...
  6. quincyb

    Have one incoming line not answer

    I removed the number out of the Audix routing, and got a fast busy... Not what we needed. By pulling all of the connections (a shot-gun approach, for sure!) from the switch to the voice-mail, I was able to get a continous ring and a hit on the Taske software report...
  7. quincyb

    Have one incoming line not answer

    Hi, We have 50 DID's coming into our Magix 3.0 switch, and now the boss wants one number that we chose, not to be answered by voice mail (using Intuity Audix), but to just ring and ring... I have changed the Audix routing table, and removed that line, but when called, it still answers with...
  8. quincyb

    Looking for the "truth" about Nortel systems

    Hi all, I have received a lot of help from you all in my questions about Avaya systems, so I thought I might ask for some "true" information regarding Nortel systems, not what a typical salesman might tell me... We currently have 2 Avaya Magix systems in our call center, and the boss is...
  9. quincyb

    How do I hook an Audix up to a Merlin Magix

    I'm in the same situation, trying to physically connect an Audix to a Magix system - the programming has been done, but I have been left to do the cabling. I was told about the order of ports to use on our 106 T/R card, but not how to physically wire it. Would the first Blue pair go to port 1...
  10. quincyb

    Doesn't want AA, wants Call Forwarding

    Hey TTTommy, would that work with extension 10? It would be the office admin that be doing this at 5:00, and that's what extension she is at...
  11. quincyb

    Incoming Caller Accounting

    I have to apologize, I'm new to this, so my terminolgy isn't up to speed. As soon as you mentioned DNIS, that's what I meant to say - that we will be having 10 different DNIS numbers coming in, and we will need a way to track the usage per number on a daily basis. My Legend Reporter can only...
  12. quincyb

    Incoming Caller Accounting

    Hi all, Just wondering if someone has/is doing this currently: We are setting up a Magix with 3 PRI's and 10 1-800 numbers, tied to DID lines. Does anyone know of any software that in addition to reporting incoming calls, and the Caller ID number of the call, will report on the number that...
  13. quincyb

    Doesn't want AA, wants Call Forwarding

    Hi, A recently installed Partner system, the customer is now wanting it to do a "feature" of their "40 year old system" - rather than having callers after hours going through the AA to leave a message, they want to be able to push one button, and have the inbound call go to a specific outside...
  14. quincyb

    Steps required to replace Partner ACS R6 Processor

    Thanks you two! I downloaded the admin program, and tried it on our bench system, and was able to get in and retrieve the system information. It's a different way of getting in than the Magix, but having done it a couple of times now, I won't feel uncomfortable on-site. Thanks a lot for the...
  15. quincyb

    Steps required to replace Partner ACS R6 Processor

    Hey Itpphoneguy, It appears I need to download another admin program - I have WinSPM/SocketMagix installed on my system, for the work I've been doing on my Magix, but this is the first time I've done work on a Partner. Do you know if my SPM cable will work on a Partner? As well, I'm looking at...
  16. quincyb

    Call Logs

    We use Merlin Legend Reporter 1.1a. It's not as fancy as something like Taske, but it gives us reports on incoming, outgoing, talk times and abandons and such. Hope this helps...
  17. quincyb

    Steps required to replace Partner ACS R6 Processor

    Hi all, I just wanted to confirm that by doing Feature #124 (backup), powering off the system, pull the Partner Remote Access card and placing it into a new processor card, inserting into the sytem, Feature #125 (restore), and my client should be back up and running as they were? I'm not going...
  18. quincyb

    PRI forwarding to an extension on Magix

    Hi, I have several numbers (via our PRI) coming into our Magix - I need to send x-x-7287 to 7112. I have worked in the Dial Plan Routing, and it still always go to the operator phone. The phone company is sending us 10 digits, I remove 10 digits, and then Add 7112 digits. And yet it rings to the...
  19. quincyb

    Steps required to replace Partner ACS R6 Processor

    I've got a R6 backup/restore/remote card as a spare... I'm not sure if the customer has the same. I will take my card to the customers' site and do as you say. Will I have to power down to remove the card? I know, on the Magix, it's hot-swapable, but is it the same on a Partner? Many thanks for...
  20. quincyb

    Steps required to replace Partner ACS R6 Processor

    Hey Foxtele, is that all I have to ask for, is a "flash upgrade for a Partner R6 processor"? I would certainly like to try that, rather than having to replace the module and reprogram the system, thinking I could totally screw it up in the process...

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