Search results for query: *

Without seeing a sysmon trace it's difficult to say. Are you sure that the system is locked down? - If the system was locked down how can a third party connect to the IP Office and make external calls via Phone Manager, One-X or Flare? - If the extensions are dialing out they could be using...

Follow these guide lines. http://support.avaya.com/css/P8/documents/100177418 Ross Shorrocks | Avaya SME BackBone Engineer | Global Support Services

IPOLackey is correct only upper case letters are used on IP Office displays on 46/56xx handsets. The fix that IPOLackey is talking about was included in the 4Q 2012 8.0 & 8.1 Maintenance Release. IPOFFICE-17119 Extra character in set display IPOFFICE-34282 Extra characters in display of 46xx...

Do you know the SR#? If you do, let me know it and I will look at it for you. Ross Shorrocks | Avaya SME BackBone Engineer | Global Support Services

Hi IPOLackey, This really needs to be looked at by Avaya. If your saying that the calls start to degrade at 11 o'clock but are fine before 11 then this would indicate a potential memory issue. I would recommend that a service request be opened up ASAP. Ross Shorrocks | Avaya SME BackBone...

Davea2, I would suggest that you do get in contact with Terry Jones as you've miss quoted him. What you have stated isn't the case at all. Ross Shorrocks | Avaya SME BackBone Engineer | Global Support Services

Contact Store File Replace 3.0.0 Patch now available on Support Website. Link Cheers Ross Shorrocks | SME BackBone Engineer | Global Support Services

Rob, I would recommend that you raise a ticket with Avaya or get your supplier to raise it with Avaya as your supplier isn't providing you with the correct information. Please see the link below: 7.0 End of Sale Notice Link Important Avaya IP Office 7.0 support notification The Avaya N-1...

Please see the following thread: http://www.tek-tips.com/viewthread.cfm?qid=1688266 This is a known issue that Avaya are currently working. I would recommend that you raise a ticket with Avaya and quote the following bug number: IPOFFICE-33128 so that you can get the fix when it becomes available.

This sounds like a bug IPOFFICE-17119 - Extra character in 46xx/56xx set displays The latest 4Q 2012 8.0 & 8.1 Maintenance Releases fixes the issue. Cheers

Hi Pepp77 - If you let me know your email address I can send you a copy or give you a link where you can download from. Cheers

This is a known issue - IPOFFICE-34282 Extra characters in display of 46xx Phones There is a PB available for this issue - 8.0(462702) - It's fixed the issue on my two sites. The fix will be incorporated into the 4Q 2012 8.0 & 8.1 Maintenance Releases. If I was you I would raise a ticket with...

This is a known issue with the TCM8 Module - IPOFFICE-33128. At the moment there is no fix available, however, the engineering team have now reproduced it so hopefully a fix will be out shortly. To stop the Terminal from ringing you can press FEATURE *6 and wait a few seconds the handset will...

I had an issue with Voice Question - not recording the customers response (1 new message - 0 seconds message length). I resolved it by upgrading to the latest 3Q 2012 8.0 Maintenance Release. Mine was on a UCM module and I just updated the Voicemail rpm file and restarted the service and it...

Yes, you can run CCR on two separate servers as long as they have different IP Addresses. CCR uses the SSI interface to connect to the IP Office - Same rules apply.

You can't connect an IP Office to a BCM over H323. Only SIP trunks are supported.

There's a PB available from Avaya for the ATC Report taking too long to run - PB CCR 7.0.3.11. This sounds like the same issue. If you run an ATC report for more than 3 weeks the report will timeout. The fix will be incorporated into the 1Q 2012 Maintenance Release. However, I would raise a...