Random letters on 5610

[nicka29]

Hi
A couple of months ago i did an upgrade on 2 system to 8.044 which bought up random letters on the 5610 LCD screen.

I reported it to Avaya and run some tests but eventually they asked for wireshark traces to the phone. unfortunately because of the nature of the 2 companies buisness their IT guys wouldn't allow me to do these because calls can be captured in the wireshark.

I just wondered if anyone else have had this problem and by upgrading to 8.1 the letters disappeared

Thanks in advance

Nick

 

[telecomtekperson]

If the company wont let you run the proper traces, thank them and have a nice

 

[amriddle01]

I suppose they insist that the garage change their tyres without letting them take the wheels off too hey

 

[IPOclueless]

This is a known issue - IPOFFICE-34282 Extra characters in display of 46xx Phones

There is a PB available for this issue - 8.0(462702) - It's fixed the issue on my two sites.

The fix will be incorporated into the 4Q 2012 8.0 & 8.1 Maintenance Releases. If I was you I would raise a ticket with Avaya and request the PB.

 

[Westi]

no need to open a ticket with Avaya if you can't give them traces because they might just not give you the time of day then.

Joe W.

FHandw, ACSS (SME), ACIS (SME)

http://convergednetworks.ca

There are 10 types of people in the world: Those who understand binary, and those who don't

 

[nicka29]

Brilliant thanks

I'll see if Westcon can get this software for me

Nick