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UPDATE PART 2: I just received word that the user is experiencing the same problems as noted above. The iPhone reverted back to what is described below: It shows as a downloadable file with a very long path name as if it's referencing the location on the Voicemail Server.It shows as...

UPDATE: The fix for this or really workaround was to remove the Exchange account from the iPhone, restart the iPhone and then re-add the Echange account back.

A new problem just cropped up. On my one user that just has the VM's going to his iPhone, we are getting a file but it's not playing. It shows as a downloadable file with a very long path name as if it's referencing the location on the Voicemail Server. It shows as: C:_xF8FE_Program%20...

Yep. I don't know why I never tried those options before. It would have saved me many hours of frustration.

I just wanted to post that this now works referencing the following thread: http://www.tek-tips.com/viewthread.cfm?qid=1495625 Jamie77 had it right below. "If you are running IMS now, VM Pro should be setup for MAPI, which should be fine. Check VM Pro settings in Control Panel. Just set an...

Has anyone found a solution to this? I created a workaround by forwarding all messages from IMS to a dummy user account, AS AN ATTACHMENT and then the dummy account forwards it right back to the user. The user now gets the voicemail as an attachment.

sorry everyone but this turned out to be a dud of an issue. the user never explained the issue thoroughly. i think he may have been incapable. it turns out there is nothing wrong and he just needs to dial a code to get LD. how this got this far i don't know. thanks all for your help and...

we tried different phones and still no go. any more ideas on this?

Ok I will try it on Monday and let you know. Thanks.

Thank you. Let me ask do you think this will solve the long distance issue? Or should I wait until after I test the physical phone 1st?

Did you mean Line group code? If so the are all Line group ID = 0. And I have a total of 80 short codes 5 of which refer to '9'.

How do I know if everything is on Line 0? I am guessing that it is based on what our provider gave us. Also does that mean that I can or should remove the other '9' entries?

great as i hit submit, i found them. there are alot. here it is: [9]0N; 0NSi5555555555 Dial3K1 0 [9]1N; 1NSi5555555555 Dial3K1 0 [9]N; NSi5555555555 Dial3K1 0 [9]xxxxxxxxxx NSi5555555555 Dial3K1 0 9 SecondaryDialTone 0

maybe i don't know where to look. i could not find any. will check again.

OK will do. will have to be monday for phone test. I know though that there are no short codes at all. I checked that yesterday. And yes to dialing 9.

Thanks very much for that. I looked through that user and there are no short codes or restrictions. Could it be a problem with the actual phone? Also phome manager is not installed, should I install it? Should I reinstall the IMS client? Thanks.

id-334 ext-3437 mod-01 port-12

Yes same user. is there a place where you can actually restrict or unrestrict a user or extension from dialing long distance?

That's just it. other than the phone being unplugged, nothing changed. we plugged bak into the same jack in the wall. I am extremely novice on this system. can someone walk me through some troubleshooting steps. I already rebooted the entire system. Thanks.

Hello all, I am relatively new and inexperienced with the IP Office 4 system. We have 2 IP 400's and one IP 406. The company that was supporting the system is all but dissolved. We moved one of the avaya phones, plugged it back in and now we cannot call long distance. We get a long tone after...