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  1. RickB19

    Anyone use Continuant for maintenance?

    We've had Continuant support for our Avaya G3siV11 for a little over 2 years. I've always found them to be very reliable and on top of things. I get emails and phone calls whenever there are alarms. When I have a question, I call them up and usually get transferred to a tech on the same call...
  2. RickB19

    Message Manager will not Fax out

    Have you tried 918179991234@fax ?
  3. RickB19

    Connecting ShoreTel and Avaya Definity via MPLS

    I'd like to see about connecting a ShoreTel system with an Avaya Definity GS3 v11 via MPLS. What hardware would I need on both ends to facilitate this?
  4. RickB19

    Line Rings 1/2 Ring --->Goes Direct To VM

    Just open the line and hit #3 should do it.
  5. RickB19

    Line Rings 1/2 Ring --->Goes Direct To VM

    In GEDI, "disp fea" will show your Feature Access Codes. Go to tab 3 and look about half way down and you'll see "Send All Calls Activation:" followed by a code. On my system it was set to "*3". There is also a deactivation code. On my system, it's "#3". If a user presses "*3", their...
  6. RickB19

    Audix time is off on voicemail by 1 hour

    Have you checked to see if the time is correct without rebooting? When I changed the time, it stopped and restarted the cron process. I then verified that new voice mails had the correct time (which they did). No reboot was necessary.
  7. RickB19

    855 (ACK segment) for partial fulfullment

    While I can't speak to your particular situation, here is what is in my Amazon 855 specifications concerning partial shipments: Q: What is the policy at Amazon.com on partial shipments? How should partial shipments be reported on the 855 document? A: Yes, partial shipments are allowed. Please...
  8. RickB19

    Considering Shoretel solution

    WallyWest, would you please let us know which solution you choose? It might help those of us that are in the same situation as yourself. Thank you.
  9. RickB19

    Digits being suppressed on outbound calls

    Changing the NPA for the Group 5 entry from '310' to '200' seems to have done the trick. What does the '200' mean in this context? I did try to look at the entries in the toll table but I'm afraid I don't know what they mean: Location: all Total...
  10. RickB19

    Digits being suppressed on outbound calls

    On July 26, the 310 area code in Los Angeles received an overlay area code of 424 and it is now necessary to dial 1 and all 10 digits of a phone number. I'm having a problem with dialing certain numbers in the 310 area code. I can dial all 10 digits if the number is in the 310-275 exchange and...
  11. RickB19

    Service Observe VDN to External Number

    I'm trying to set up service observe for a vdn that "route-to's" an external number. When I service observe the vdn, it sits and waits for the next call (as it expect). When a call comes through, I hear dialing and then the first few words of the conversation but then it cuts off. Thanks for...

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