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Some users are complaining that they cannot make long distance calls. They either get dead air or hear this message: cannot complete number that's dialed. Since this is an intermittent problem, can this be caused by too much traffic over to few a lines? This is a single building with 2 Merlin...

I would like to add a new 4412d+ phone and would like to know the procedure for accomplishing this in WinSPM. I have never worked on an Avaya pbx. All my experience is on a Nortel Meridian 1. Any help would be appreciated. Thanks.

Can anyone help me add a new extension for a digital phone for a Merlin Magix using WinSPM?

I am a newbie to the Merlin Magix and would appreciate some help with setting up a modem for remote access. Please start with progamming the DID or extension on the Magix. Thanks in advance.

Is it possible to forward a Guest Voicemail box to a telephone number?

Hi Collenator, Can you please prt those Tn's out for me. I am looking at doing the same thing you did. Thanks in advance.

Hi, We have an Option 11, release 25.3 I'm forwarding a digital phone DN 2846 to DN 2375,when there is a ring no answer on 2375 it goes to the voicemail box of 2846, is there a way to program it to go to the voicemail box of 2375? Thanks for your help.

Thanks Colin for your help, it worked nicely.

Hi Colin, No, we do not use symposium.

Can anyone please tell me how to add an agent to an existing acd queue? We have a Meridian 1, option 11 PBX.

We have a single cpu opt 11, the static occurs regularly everyday.

To use the F5 key in Procomm for MerMail, hit the right Ctrl key + the enter key directly below the scroll lock.

Please help! We recently had some problems with our T1's following a storm. After resolving these issues we now have intermittent static and crackling on our digital sets on several different digital cards. The static exists on all calls: extension to extension, inbound and outbound coming...