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Is there a programming option to allow a longer delay between entering digits when dialing a phone number? I have multiple users whose phone sets "time out" when they have a small delay (a couple seconds) in keying digits (such as long international numbers where they are looking over at a phone...

Syquest, Your explanation does not work! When you press the handsfree/mute button, all it does is mute the mic on the headset; press it again and it "unmutes" the mic. The handset is completely disabled (and speakerphone, for that matter) when headset is plugged into the headset jack. When a...

Is there a way (button/key, feature code, etc) to switch between headset or handset when both are plugged into the back of the M7310 set? It seems like handset is completely disabled when headset is plugged in (this is without using a separate adapter)...

So, you cant just plug the headset into the headset port and still be able to use the handset when you want to? What's the point of the headset jack, if I'm forced to use an adapter in the handset jack? The headset does work in the headset port, but it seems to disable the handset completely...

Once a headset (in this case Plantronics unamplified) is plugged directly into the headset port of MICS 6.x M7310, it seems to disable the handset, so phone functions "default" to the headset jack. Is there a way to alternate between using handset or headset w/o having to physically unplug the...

MICS 5.0 s/w with PRI DID's. I have extension 1920 setup in office and extension 1930 setup in his lab (same user) - he only wants one phone number for both his sets. So, I have 1920 also appear/ring on the lab extension of 1930 (I have physically removed any physical indication of extension...

I have Norstar MICS 6.0 with PRI w/ DID's target lines programmed to extension of set. Each set has 2 intercom/DID keys. Is there any way to suppress the constant audible ringing of another call coming in (until rolls to vmail 2-6 rings later) when already on a call? This ringing interferes when...

I have Norstar MICS 6.0 with PRI w/ DID's target lines programmed to extension of set. Each set has 2 or 3 intercom/DID keys. Any call coming in to a set displays callerID info and continues to display when on that call. Is there a way to see the CallerID info of the 2nd (or 3rd for that matter)...

MarvO is right on this, we go so caught up in talking about received digits forgot what my real problem was and that was dialing out using a "9" access code and still have 9xxx DID's. Sounds like you can't really do it without manually programming around every extension in the routing...

Question to salo0920's response: Say my DID's are 9000 thru 9199 and I have the carrier send me 8000 thru 8199 instead, as you suggested. Are you saying that the programming would require to change the DN of a target line, such as target line 170, to the correct internal extension DN, such as DN...

Can anyone help on building a routing table for outbound calls when receiving 4-digits on PRI from telco for a block of 200 DID's in the range of 9000 to 9199 or 9200 to 9399. I tried getting a different range (I always request no 0xxx or 9xxx), but this is all they had in this case. System is...

Both the Octel and Norstar allow t2t xfer, it appears the VMI's do not. Does your system use the Norstar VMI's (voice mail interface modules) for the signal path between the switch and the vmail system?

Does anyone know how to work around problem of VMI's not allowing trunk to trunk transfers? System config: MICS 6.0 s/w with PRI and DID's with Octel voicemail interfaced via VMI's. Scenario is using the "attendant option" (a.k.a "0"-out option) of Octel to allow a caller...

Prime set of PRI is set to the main programming set in the switchroom - this is the same set which has the "services on" message for the automatic overflow of calls from PRI to backup loop start lines.

mroberts, it works like you say, but I still have the problem when all intercom keys are busy - there is no indicator to user that additional call is coming in (because there are no keys left) and caller just gets ring no answer. If these keys were additional appearances of the target line...

Adding more intercom keys just reduces the "chance" that all keys are busy - they still could have 3 calls engaged if a 3rd intercom key is added. If I was to take mroberts suggestion of adding multiiple appearances of the target line on keys of the phone instead of intercom keys...

The intermittant drops sure sounds like you're on the wrong protocol, 4ess when you should be on NI-2. Since, you cannot tag call types (SDN, international, national long distance, etc) with the Norstar, you need to set something in the CbC field for the Norstar to correctly tag the call types...

What is your CbC (call by call services) set to? Who is your service provider and is their switch type 5ess?

I just tried the same thing mentioned above on a similar system setup, but with s/w version 4.1 and same problem (cannot have multiple DID/intercom keys and have calls still roll directly to vmail when all these keys are busy): 1. IF BUSY set to prime set (and prime set is set to the same DID...

This does NOT really work, either. If I make the prime set the same as the DID set, then it just ring-no-answer when all keys are busy (even though cfwd-no answer is programmed to go to voice mail - works when there are keys available for calls, but not when all keys are busy - weird!). If I...