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OK thanks for that very direct response. I will let her know and I will let our telco rep know and see if she can get any sort of thing done.

Let me catch up here. Curlycord: I don't have an option to make anything in the target lines. BombOne: I really don't know the answer if the 3673 is a DID or a POTS. I simply don't see it at all in the bcm anywhere in order to find that info out. Does this info below help at all? On her set...

Its part of our system, not just some random number. We moved recently from temp trailers into an actual building (ie, minor disruption of service, changed extenstions). In the trailers we set her up an extension and a private line. Its not DID now, but it wasn't then either, nor part of a...

Hmm maybe I am not saying this the way I need to. 2254 is set as the prime for that set already. 2254 has call forward busy and call forward no answer and it all works aok But if you are outside this building (or even inside) and dial area code-###-3673 (boss' private line) is also rings at...

I may have asked this question before, or else I magically figured it out all by my lonesome and it has simply broken and been forgotten. I have one line that is considered a private line. Its in its own line pool. It has its own incoming dial number xxx-3673 and it has its own four digit...

yes i know curlycord, but messaging is the only place I've ever used that manual log-in-at-a-set system login and password before, so thats why i went in and tried it there :) sorry if i didn't say that to begin with. oh well, i'm going to leave it until after the weekend now. thanks for...

ahh I see, but that didn't explain why I couldn't get into feature 983 with the default password. The class of service I will have to look more into on Monday, thanks. Want to solve the rest of my problems while you're at it?

I'm having an issue. I set up some set restrictions only on certain sets for long distance and thats fine. So I went to see if I could over ride it with feature 68. I punch in what I thought would have been the password (the system default 266xxx one) and I get an invalid. SO at an...

perfect, thank you

Is there a way to put something other than a four digit extension or 2401 into the call forward busy and call forward no answer in the BCM450 settings. It should seem possible that I can set it to forward to the person's cell for when they are wandering around the building. Is it? If someone...

No kidding.

I can't answer that really. When our telco installed it, they put it in a lock box with all the lights facing the wall. We can't see it and we have no key. It is still plugged in that's about all I can tell you. And naturally our telco have washed their hands of us.

Maybe this is kind of a dumb question, but its pretty early in the morning. I go to log in to my BCM this morning and I can't connect, device not found. I have tried pinging the IP and its like it has completely vanished. WHat might have caused this and how do I undo it? Thanks in advance.

we can't do the whole agents and licenses. There isn't more than one receptionist. There's only six of us girls that work here that get dumped on whenever the receptionist can't take a call its apparently our responsibility to get it. This wouldn't be such an issue if we were all in one...

Does anyone have any good news for me and setting up this hunt group? I can provide screen shots if need be. Technically I am in the accounting dept., but they think that because I worked with this system in the past I have the most aptitude for working with it now. I am just finding it super...

eta each set has only two i/c buttons as there are no buttons to spare anywhere.are you saying that we can only have two incoming calls ever at a time because we only have two i/c buttons even though we have eight lines? or am i reading that wrong.

at reception: all lines except 5 are set to "appear & ring" at set two only line 5 is set to "appear & ring", the rest are "appear only". the lines at all the other sets in the hunt group are set to "appear only" because the trainer told me that if they weren't then their vm wouldn't work

My phone system is set up thus: 8 incoming lines all lines go to Reception if reception is busy, they go to Set Two Reception if Set Two Reception is busy the incoming call goes to Set Two Voicemail. All sets (*all* sets) are set up to fwd busy vm. Thats the way they want it. Fine. But...

Is there a way to force a line to drop? We keep having two lines getting stuck. Its an ongoing issue. One is showing on the bcm as feature 81 and the other is just blank. No one has been setting up any conference calls or anything. Our phone co says one line is on "plant lockout" and the...

I will call our tech rep at the phone co and see if he sees anything like that. Thanks.