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Thanks Queball780 for the reply. I am fairly sure by now we have arrived at the same conclusion. Corruption in the BCM400. Your reply would help confirm our suspicions. They just really need to look at moving to a newer system anyway for a variety of reasons, but of course telephones aren't...

I guess I'm not sure where to find the option to save the Programming Record. I did get a backup done. Right now it's functional and doing what I want so I am pretty hesitant to mess with it further because I hate to break it if it is working.

To follow up, I finally got to a phone to check. I forgot you could modify the server IP information from a phone so thanks for that reminder. I was able to modify the servers subnet mask from a phone, which is what I was wanting to do. That didn't change the situation with BEM disconnecting...

I will try checking directly using a system phone and get back

ok, Tried on a Windows 10 machine (fresh install just in case) with the BEM download from the BCM and the latest version of java with the security changes. Same result, disconnected when going to network interface.

I have a BCM 400 at this facility and when going to Resources -> Network Interfaces in BCM Element Manager you get an error message stating "The server issued a warning message" "Connection was closed due to inactivity. It disconnects your session and you have to log back in. You cannot make...

Just to let everyone know this was resolved thanks to curlycord. It was apparently a password issue, but I cannot explain how that occurred!

I do now believe it must be a password issue. Initially though it was saying could not determine device type. I have tried the default password. I'm not saying somebody couldn't have changed the password but I am the only technician here so it would have to been an authorized access.

Thank you.

I have tried. It was setup with a local ip on one port, and and public ip on the other. I get the same results on either port

Element Manager I do have installed. It just says invalid password when I go to connect.

I don't have a place on the security tab to do that. To my knowledge I am not getting any messages to that fact.

feature 985 leads me to VM: 472 Using the link provided to the "BCM Application server" I try to get the BEM software 62.0.5 and it says "unable to package". I go to the location shown in the log where saved and find EM-62.0.5.zip and find a 7707KB zip file and try to open it and it says...

Software version for element manager 2.76.0 .0 Build bcm40ab17 Fri Nov 23 00:00:00 CST 2007 Will try dial in tomorrow. Think all lights are green in hardware itself if that means anything. Cannot determine device was coming up until I rebooted the bcm. Now it just rejects the password.

Ok, thanks for the ideas, but I am still stuck. Java is 6 Update 43 I am running this on an old Windows XP Machine I use exclusively for this. Java hasn't been update since it was installed. BEM was Version 2.76.0 .0 Build bcm40ab17 Fri Nov 23 00:00:00 CST 2007 View README View...

We have a BCM 400. I cannot log into it any more. I am the only one who administers it. The password I have written down so I know it should be right. When I try to access from the web it just keeps prompting continuously, from Element Manger it eventually says "cannot determine device type"...