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Unfortunately it's that high MAC cost I'm trying to avoid. I'm the only one in the company right now that edit scripts or build new skillsets, agents, etc. and with 400 agents it's getting out of control since callcenter stuff is only supposed to be 10% of my workload (yeah, right). This...

I have a sales manager that would like to let his agents leave their agent_id with customers to call them back. Simple enough but he wants the call to roll to available agents if the person isn't idle when the callback comes in. This to me means I need to use a queue to agent rather than a...

Let me know how it goes. I just got word of the same PEP and will be applying it Friday.

johnpoole, the first time it happened Nortel had our vendor reload the prompts (which didn't make sense to me since the the incoming messages were affected too, but we didn't have a better answer...) and it came back a month later. Of course with Microsoft patches coming out so much maybe it...

That might help, eh? CP is 4.0 (SU01 I think - I don't have access to the box for a couple of days). It's a 703T platform CP. Switch is M1/CS1000 but I don't have all the switch rls info offhand either. Once I get back onsite I'll update again - I was just hoping it was a common problem...

I have had a problem come up a couple of times in the last couple months where callpilot voice quality degrades rapidly over a day or 2 until it's unusable. It sounds like a DSP problem - messages (both incoming and outgoing) sound "underwater" and very tinny moving along to just plain garbled...

No, I was told there was not going to be a way to do this other than recording silence. Truly annoying. There really should be a way to mark an individual box to have no verification... TelcoCraig

Actually I have a ticket open with my vendor for this exact issue. I'm using the same fix but I can't believe this hack is the only solution. I'll let everyone know if they come back with something useful...

Uninstall and reinstall SOAP as a local administrator account. Also add the SWC server as a trusted site in Internet Explorer and set the Active-x downloads to Enable in advanced properties. This is documented in the Installation and Maintenance help if you need some deeper explanations of the...

Has anyone here setup any version control for Symposium scripts? We have CVS repositories and I can always do a manual upload if needed but an automatic system would be nice...