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Sorry for the delay in responding, but following the un-install and re-install of the print drivers, we're still getting the same problem. There are a couple of PCs showing the same behaviour so I'm wondering if it's a network problem.

Thanks groogle, I'll give it a go.

Great, that sorts it. Thanks groggle.

Guys, Using Crystal Decisions v11.5, how can I set user permissions so the user has the ability to amend the details in the Schedule -> Destination tab; specifically the email title field. I've set up a report which is emailed out each, but the email title needs to be manually changed before...

Guys, In BO v11.5, I've two basic reports set to run each night which return the number of stock items. Example of report one: ----------------- | Apple | 2 | | Banana | 3 | | Melon | 5 | ----------------- I have four further, more detailed reports set up, one each for Apple...

Thanks onedtent, manually editing the text resolves the formatting problem, but how do I prevent it from happening? I've already replaced the fonts on the machine with a fresh set and the print drivers work for everyone else on the network.

Tried that too!

We've three HP printers on the network and it happens on all of them, but only for this one user. Everyone else can print without problem. The printers are very recent installs and so I haven't updated their drivers since installation. Would this resolve the problem if all other users can print...

Guys, Is there any way to add additional placeholders within the specified file name textbox? I'd like to include one of the report parameters within the exported filename. And if possible, the number of records returned within the report itself. Regards, James

Guys, This is a really odd one - I have a machine which periodically corrupts various Word documents when the user sends it to print. The document squidges (a technical term) up the words in Verdana font size 10 making it unreadable. Following the print, if you change the font to another size...

I've figured it out. On both the server and my machine, I deleted my User DSNs, replaced then with System DSNs and ensured they had the same log in information. Once the report referencing both DB1 and DB2 was loaded into BOXI, I updated the SQL login details in Process -> Database with the...

Good point Groggle. We're running SQL authentication here. Following your advice gives the following: Report 1 pointing to DB1 works fine; Report 2 pointing to DB2 returns a "Failed to open the connection" message. Both ODBC connections use the same user credentials to log in and work fine...

When I add a report which points to just one database, I don't need to add login parameters. I've manually added password information for both data connections but without success.

Guys, I'm using BO Crystal Decisions ver 11.5 and I've got reports which have links solely to one database working fine. However, when I add a report which references two databases located on the same SQL 2005 server, I get the following message: "Unable to connect: incorrect log on...

Hi all, Can anyone help me create a new record in GM7 using GoldMine.UI? I can successfully create a new record in Contact1 and set any values I wish, however, I cannot update Contact2. The row for this new record is only created in SQL once I access the record in GoldMine. I've tried to use...

When I upload a Crystal v8.5 report into CE v10, it changes the date format from UK to US. I'm hoping there's a preference setting in CE v10 that will stop this happening. Any ideas?

Does anyone know how to limit the number of instances of any particular report like v8.5 used to do automatically? I know you can limit the number shown per page but I can't fathom how to limit the total number of instances. Help!

Does anybody know how to change the date format in Crystal Enterprise V10 from American format to UK format? It's driving me nuts! ta

k, I couldn't access the user's names as they were stored in a table that couldn't be viewed in Crystal. I have therefore created a new table that works exactly how I wanted it without any messing around. Thanks for your help. James

I'm running Crystal 8.5 and I write reports based on user activity. However, these users are forever changing and it would be useful for me to link these to a list of usernames in Excel or text files or something rather than manually changing every instance of each report. Can anyone help...