Word 2003 - Verdana size 10 corrupts on print

[codemonkey77]

Guys,

This is a really odd one - I have a machine which periodically corrupts various Word documents when the user sends it to print. The document squidges (a technical term) up the words in Verdana font size 10 making it unreadable. Following the print, if you change the font to another size, it prints fine.

This is a brand new Dell machine running XP Professional SP2 which I've rebuilt twice, reinstalled Office 2003 and replaced the Verdana set of fonts, but none of this resolves the problem. Please help!

Best regards,
James

 

[onedtent]

why look under the lamp post when u probably lost the ring down the street?

u don't say anything about the printer.

have u tried another printer, if one avail?

updated printer driver?

checked spooling on your printer? print direct if possible.



- onedtent Onedtent OnedTent OnedTenT OneDTenT
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[codemonkey77]

We've three HP printers on the network and it happens on all of them, but only for this one user. Everyone else can print without problem.

The printers are very recent installs and so I haven't updated their drivers since installation. Would this resolve the problem if all other users can print ok?

I've recreated one of the Word templates from scratch and it gives me the same result.

 

[onedtent]

in that case, remembering from one of the other threads; delete the user's local profile and re-create it. see what happens

- onedtent Onedtent OnedTent OnedTenT OneDTenT
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[codemonkey77]

Tried that too!

 

[onedtent]

this from microsoft:

If the problem does not occur when you use a different font, the cause of the problem is probably a damaged font or a damaged printer driver.

also try this:
with your mouse pointer, select the text; go to Format, Style; in the style list select Normal; click Apply; with the text still selected, press CTRL+SPACEBAR and then press CTRL+Q to remove all direct character formatting and paragraph formatting, respectively.

print


- onedtent Onedtent OnedTent OnedTenT OneDTenT
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[codemonkey77]

Thanks onedtent, manually editing the text resolves the formatting problem, but how do I prevent it from happening? I've already replaced the fonts on the machine with a fresh set and the print drivers work for everyone else on the network.

 

[onedtent]

would it not be a good idea to un-install & re-install them? print drivers, that is.

- onedtent Onedtent OnedTent OnedTenT OneDTenT
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[codemonkey77]

Sorry for the delay in responding, but following the un-install and re-install of the print drivers, we're still getting the same problem. There are a couple of PCs showing the same behaviour so I'm wondering if it's a network problem.