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We figured out the problem. It has to do with an automated volume control. To turn it off press 'Option', 'right arrow', 'no' for Speaker AGC Enabled (there are 3 options here I would actually turn all of them off), 'save' and 'done'.

Mute seems to be neccessary for internal calls sometimes, but it doesn't make a big difference with external calls.

I am having the exact same problem! We moved from Nortel 2616's & 3904's to Avaya 2420's and now the speakerphone is fine when calling internally, but any caller external to our PBX is very quiet. I think we asked Avaya about it a while ago, the problem is still unresolved.

do you have the right PCI slot set on the board? There is a dial on the board that needs to be pointing to the PCI slot it resides in.

GHTROUT, you were right, it didn't have to do with FNA. For some reason it couldn't call out on a DID line it needed to be changed to a TIE line...

FNA...it was FNA in the COS. Thanks UAC.

There is only one apearance of this DN. It is not FRE. It work fine until I unplug the phone. For some reason this affects the routing.

I have also tried using the following using FDN dcfw and HUNT with the same results.

I have a phone that forwards all calls to an external number. It works until I unplug the phone. After the phone is unplugged for a few minutes, external calls to this number start going to our attendant, internal calls still get forward. I have tried creating the DN as analog, phantom and even...

UAC controlling Nextira was the best thing that could have happned to them from my perspective. Now they follow up with tickets I have and actually schedule to come out instead of just showing up whenever they feel like.

I've been told that it's not possible to tell which party disconnected the call. Is there any way of telling if the call was disconnected from outside the PBX vs an agent or one of our IVR's hanging up?

PW5.EXE script.wax 4 5 This seems to send 4 to S0 and 5 to S1, is there a way to send them to I0 and I2? Thanks, Matt

I'm going to be really anal here and say that it is better to rearrange some of the code so that you are 2 seconds closer to the correct time: proc myproc integer iDay, iMonth, iYear, iMin, iHour, iSec string sSend transmit "ld 2^M" waitfor "." transmit "TTAD^M"...

Thanks, this is what I needed. -Matt

Is the SEB the thing that I have to give a password to in order to dial into the PBX? If it can notify me, can you tell me how?

How do I find out that a T1 is down when it goes down? I can look through the history logs. I can get a real time status by running the status command. But is there a way to run a script that will email me, or dial my extension, or leave me a voice mail, so that I know the instant it happens...

I have been asked to find the following: Which of the two options below does the ITG cards match: Host Type: Voice Gateway Media Card Software Version: IPL-4.00.55 Firmware Version: MC Firmware Rls 6.8 Nortel Part number NTVQ01 Host Type: Voice Gateway Media Card- Pentium. Software...

If you are saying that the TN is 6:00 and that you have had trouble with the OUT command, I think I might know what the problem is. The TN isn't 6:00! TN format looks like XX XX XX XX, where the X's are numbers and the spaces are manditory. So a valid TN might be 6 0 0 11. But if you were to...

I'm looking at using the function "dial" to call our IVR and wait for the IVR to disconnect the call, then close procomm. The only problem I'm having is initiatnig the call. If I use a voice number procomm will wait for me to pick up the handset, if I use data, procomm will wait for a modem...

One vendor we are considering is Netversant, has anyone had any experience with them?