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Thanks folks. Do you have any general pricing for the school messenger or CAN?

Thanks for the response. Can you tell me more about CAN? Is it a product that does not belong to Avaya? I think the general idea would be if basically nobody is in the office due to an emergency/disaster. Although, if one of the disasters is the switch, we couldn't do anything anyway (besides...

I had a good question asked of me, or requested, and i need some more info. Is there any software/hardware in the Avaya world that, when activated, can dial a group of people off-site-like in the case of some emergency or disaster. This would identical to a school system that dials all the...

We have IP Agent V5, which runs on a Citrix Server. Lately, a few telecommuters are having delays that may be independent of their network access performance. They are reporting that when they go to make a call, they will pick up their phone at home, after they have dialed the number through IP...

Again, I could be off base here, and there may be some issue with spanning multiple cover paths. Also, I'm not familiar with Intuity, as I've always had the Octel. However, it may be that it's looking for a mailbox for 3997 (your main hunt group number), since that is waht was dialed. I know...

How is the coverage path setup to get the call to your desired mailbox(3060)? do you send it to your voicemail main hunt group number? or do you send it to 3060 as one of your cover points on the cover path form.

Thanks! I missed that parameter. The deluxe paging through me off as I scanned.

Simple question: when the call Park timer expires, does the call route to the switchboard, or back to the extension that parked the call? My guess is the extension that parked the call. Next, what if the phone that parked the call was an agent? does the parked call direct back to the login ID...

Yes, typically, toll free numbers will route out over local facilities. If you don't have a T-1 designed for local calling, you should be able to use any old copper trunking you have- if you have any left. I have 16 old analog copper trunks that serve as the last backup for many of our route...

How about this. How about a vector routing table with all the agents in the group included in the list. Then, after the call queues, and they hear music, you can have a step that asks the caller if they wish to leave a message. If they do, the call will route to another step, where an...

One more thing. I'm still not clear how you are getting out remotely. Are you using the cover remote table? or a vector? I know you said your first and only point was a remote number, but how. That's an important piece of the puzzle.

Cablemonkey, I would just busy out their softphone and release it. That should clear the station- I would think.

It sounds like an integration problem. Is the number dialed, a normal non vdn extension? does the last name in the station profile match exactly with the name in the Octel mailbox profile. Remember, the Octel needs the last name to come across and the extension, usually after a dot ie...

I 've only worked with An Octel. However, I've never had to shut it down purposely. Also, my whole building is on a generator. I do know that if the system takes a hit and reboots, you will have to turn the message waiting indicators back on- in menu 13 on a 250/350 aria. You may also need to...

You don't detail how you are getting the calls out to the remote sites. Are you using the telecommute feature? or vectoring at all? There is also a field in the COS form-"restrict call fwd-off-net" you may want to check that.