THIS IS Strange!
I've installed a Call Pilot 150 on a Norstar MICS 6.1 with 2 PRI's and about 75 extensions. I also installed the 60-day "Try before buy" maximum VM (300 mailboxes) option. When the 60-day period expired, there's no way to access ANY of the mailboxes. Ever heard of this? I...
Select on Forward No Answer the extension for your voice-mail (the same one you'll get when you dial Feature 985). After you're done, select the number of rings for the Forward No Answer to take effect. Good Luck!
Hi, just go to the Administration screen and select SEER Reports and filter the date and times that you want to look into your traffic, and you can even print the report in paper. Hope this works. Good luck!
It is a software problem. Newer NAM's are compatible with older MICS, but not the other way around. Just upgrade the software on your MICS and you'll be on your way. Good luck!
I would look into the ACD for the way the call is presented to the ACD. Also if your PRI is working don't reinstall the keycodes (if they are not in, the PRI won't work at all). If your switch is version 4.1, try the restarting feature in the Maintenance heading. I've had problems after making...
Hi, if you configure 2 intercom buttons + handsfree, you cannot override those functions (intercom & handsfree override even trunk apperances). You can however limit the intercom buttons to 1 or do away with handsfree if you don't need it. You can also move around trunk apperances from button to...
If you have a copper NAM or a Flash, you might want to check the ports to see if they are ON. Just plug in a 7XXX telephone, if the phone works, look for possible software version incompatibilities (NAM's and Flash's are compatible with older Norstar Systems (DR5 and newer). If the switch has a...
Hi, I don't know if this sounds naive, but I haven't been able to configure an MCS 7835 to receive calls. I've got it to be able to make, transfer, pick-up and so forth. BUT I can't receive any ringing, but when I dial the number (my PRI has only 1 number) it rings, but I don't see it in any of...
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