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cust wants a co line 714 xxx-xxxx to ring on 3 phones plus on ext 10 and at 5pm fwd that line to an off prem site I dont rememeber if that can be done , i think it cant since its ext 10 and it needs to ring on ext 10 13 14 16 is their a way to fwd that number to a off prem almost like a night...

Yes we cleared all values hard reset There thinking the phones went bad after power outage , it's just strange all 7 Oh and they use hot desk also

ran into this issue ,cust has a ip500 running 7.0.27. cust exp a power outage last week and cust has 20 16XX sets . all came up except 7 cust did not remember login code for phones we went out and changed login code and were able to login phones approx 10 min later all 7 phones began to...

cust has a aux pack in the G650 and 909 coupler on the wall - on the coupler its J1 to 66 block 4 pair J2 4 pair to 66 and J3 to power pre wired other side of 66 is a 4pair goin to a 358 a adapter plugged into the slot where the aux pack resides everything is pre ran . went to install a Bogen...

yes sorry it is working now .Currently tested last night and today this morning and all is good as we speak. yes also we changed it to go to line 17 . I will test later today and try 18 again with just the 7000 .its just frustrating with ATT when they cant answer why the other numbers are ok and...

we have a small issue ,cust has an existing SIP trunk 100 DID #s.Cust had a main number at site A 7601234567 and fwd that number to site B main number 7603001000 and it worked .But cust published all advertisement with 7601234567 and now ported that number to SIP trunk .With saying that we prog...

Oh wait incoming calls go to the auto attendant 1st via vmpro

Thanks we will try that , and it shouldnt affect the time profile right?

we have a cust with a time profile at doctors office.at 12 to 1 it goes to answering service at 5pm to 8 am same scenario. Is there a way to override time profile,ex doctors decide to go to lunch earlier or longer passed 1 and if I remember it cant be done.

? we have a cust in SDiego and IPoffice going into Mexico scn just for exten to exten dial stand alone embedded VMail ,IT is asking if provider in mexico change there ip address on their router will affect calls .my thoughts are it shouldn't as long as IP addr doesn't change for IP 500 or am I...

Material Description Sales Order Quantity LicenceKey Description IPO R9 UPG ADI LIC 1 Software Upgrade IPO R9 ESSNTL ED ADI LIC 1 Essential E these are the license that were purchased ,Just cant figure why it failed . I removed manager from xp PC loaded 8.0 which is the step that you...

Sorry they did get a upgrade license ,it failed 3 x tried to go to 5.0 and failed then tried 6.0 same issue , BP wants her to upgrade ,as noted she never had issues prior , justification is that she has an old windows XP

We have a cust that company would like to upgrade to 9.0 on XP windows from 4.1 to 9.0 side note cust has never had any issues . System could not be upgraded it failed before proceeding it gave a message that pre 5.0 needs runtime license is this true ,never heard of that We have upgrade...

has anyone expierence with a :error canot parse line:A:L! when system boots up,system does come up and works but concerned with this error

Just need some info has anyone installed a IPO with nortel T7316E phones everything is working and has been for 1 month but recently customer is complaning about crackling noise on phone when talking. reset system and cleared issue but now same issue on diff phone . oh system does have a T1

We have a small issue with vmpro opening on a new server , cant open the app after 2 weeks of cut.tried reloading with repair no success next step is taking out completly and reloading vmpro software ,just wondering if anyone has encountered this

No problem I thought maybe I typed something wrong on the thread, and yes we completely took it the 2 out and put it back we have an escalation with Avaya to Tier 4 and havent received a call back ,If any ideas we would appreciate it

Thank you ,but the issue is with our TN2312BP IPSI boards. We could only upgrade the firmware on all remote sites but not at the main site

AVPP is set up and programmed but cust is having issue with phone finding domain and SSID how does he get the SSID to be populated

we recently loaded avaya aura on dl360s with 3 gateways all g430s and 1 s8300 but for some reason when I plug into services port on s83 I cant access s83,I am able to telnet from gateway to s83, has anyone expierence this.