time profile on IPO 500 9.0

[jmtelco]

we have a cust with a time profile at doctors office.at 12 to 1 it goes to answering service
at 5pm to 8 am same scenario. Is there a way to override time profile,ex doctors decide to go to lunch earlier or longer passed 1
and if I remember it cant be done.

 

[Gunnaro]

VMPro or R9.1 is the best solution to this.

But you can also put a dummy hunt group in front, make a button for setting it in Night Service or Out of Service.
Put in fallbacks for wherever you want the calls to go.



Kind regards

Gunnar
______________________________________
Mille viae ducunt homines per saecula Romam

 

[jmtelco]

Thanks we will try that , and it shouldnt affect the time profile right?

 

[Gunnaro]

Not the time profile itself, but you will override it on the particular Hunt Group(s) that follows after your newly inserted phantom Hunt Group.

Kind regards

Gunnar
______________________________________
Mille viae ducunt homines per saecula Romam

 

[jmtelco]

Oh wait incoming calls go to the auto attendant 1st via vmpro

 

[Gunnaro]

Then you are in heaven!

Just make a condition check on entry. Make button to enter a menu, setting the value of the condition.

"Welcome customer: Dial 1 for normal operation, 2 for early lunch, 3 for extended lunch, 4 for gone fishin'"

Kind regards

Gunnar
______________________________________
Mille viae ducunt homines per saecula Romam