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Customer of mine reported this issue and I cannot seem to figure out why it's happening, all the settings seem to be in order, any ideas? Customers report: When you call the extension the caller hears "the number you have dialed has not been recognized" however the user claims his phone rings...

Afternoon everyone, I have a job I'm bidding on for installing cabling for Wireless Access Points in a Dev 1 Class 1 environment and I have no idea what considerations I need to be aware of with respect to the need for intrinsically safe cabling/jacks/faceplates/patch cords. The AP's are...

I have a client that currently uses the B179 IP Conference phone but they want to go with a wireless version as they're tripping over the cords all the time. I know Avaya have the B169 but that is Analog which presents a challenge as the location we're installing this in is connected to the main...

And could they have options after they hear the name of the caller, like with call screening, to be able to answer the call, send it to voicemail or maybe even play a pre-recorded message that says they'll be with you shortly and place the call on hold?

Hi There, I have a client looking to be able to have their incoming callers record their name, which will then be announced to the internal users before the call goes live, is this possible?

Good Day Tek-Tips, We have a client on a CICs + Call pilot with analog lines and their AA has an option for Sales, which goes to a sub-menu listing the sales people, when you press one of the options, the call is transferred via Link Transfer to the Sales persons cell phone. The Link Transfer...

Afternoon Tech Tips, For the IM on the One-x Portal applications, is there a way to archive the conversations on the system level so that the individual user would not be able to clear the chat logs?

almost forgot, you may need to turn on "allow redirect" if not already turned on.

Assuming you're using a BCM, log-in to programming, go to Terminals and Sets, type the extension of the phone you wish to be a hotline, go to "capabilities", go to "hotline" and program the number you want it to call.

Appreciate you testing that out for me Curlycord, I took your advice and sent in a service request and emailed my channel manager at Avaya to look into it for me as well. Thanks again, I'll let everyone know if we're able to find a resolution.

The client has sent me a number of example recordings, which all have distortion. Now, I know the user that is sending the recordings to me is the user who's PC is storing the recordings, could that be related to the problem? When you say update the patches, are you referring to the users PC or...

They're on Analog lines, using the BCM 50 Professional call recording software. NTKC1201 Not sure how it's connected but I can tell you the recordings get stored on a local PC and the environment is all digital phones Hope that helps, let me know what other details you need.

Morning Tek-Tips, I have recently sold and installed a call recording solution on a BCM 50 r6 and the recordings are very distorted from the users end, the caller end sounds fine. When the users speak softly the distortion does not show up so it looks like a volume issue of some kind. What...

Alright, appreciate the help Gents! Have a great rest of your day!

I am both the carrier and the Interconnect on this one and yes RLT is indeed supported on PRI, has been for quite some time (at least for Allstream) that said what I was never able to accomplish was the release from the PBX, Allstream repair told me they were not seeing the signal coming from...

OK, so I guess that would mean that Release Line Trunking is completely useless on a Norstar MICS as the call can never be released from the PBX after transferred , do I understand correctly?

Good Morning Tek-Tips, I hope everyone is keeping well! I have a client on a MICS with PRI and are hoping to be able to transfer a call to outside sales staff with the caller ID of the person who has called in as opposed to the companies caller ID which is what shows now. In my mind Release...

We're still having the same problem, and we've tried port 587 in the past. What are the credentials that you used?

Hey Tech-Tips, We're having some problems getting the voicemail to email to work with one of our IPO 9.0.4 installs. The client is on a UC Module. At this point my tech is thinking that the problem is with a setting on the office 365 side of things. Avaya says it's supported but I'm having...

Thanks Gents, Thanks to all for your advice... being in Sales this is a huge concern for me! Honestly doesn't seem that hard at all... based on your recommendations I'll suggest to our ownership that we deploy our own firewall going forward and get signed documentation if they choose not to use...