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@curlycord, possibly because in my first post I had said "the phone rings once and then automatically forwards you to the auto attendant.

@allworxguy, thank you!! this was exactly what I needed to change to turn off Auto Attendant for everything to work!

@curlycord here is a screenshot of the Sets section for this particular DN @jsaad unfortunately not an option here at the company as we're looking to replace this system once the system dies

@curlycord apologies for the lack of updates. not the ideal setup, but we this definitely looks like a firewall issue somewhere. we have a Nortel Contivity 1010 device (not sure what this does in terms of the overall system) that's connected to the PoE switch that the phones and Nortel BCM50 are...

@allworxguy, sorry, I'm pretty new to all of this. how can I determine that line 201 is not set to answer the line? line 310 looks identical to 201 except for the fact that in the "Assigned DNs" tab the "Appearances" column show 1 for line 201 and 2 for line 310. both lines on the DN are...

@curlycord, thank you for responding! unfortunately when I go into telset programming I already see that Call Forward No Answer is already set to the DN of Callpilot, which is 2334 for us. the ring count is also set to the default of 4. so to rewind and provide a bit more info on the current...

We currently have a Nortel T7316e set up with a phone number such that when you call that number, the phone rings once and then automatically forwards you to the auto attendant. The phones here are connected to the Nortel BCM50 and since I have very limited knowledge of this phone system I can't...

I've been connecting to the BCM directly from my computer to the BCM via the network and not the laptop method you mentioned. The IP sets are indeed working now since waiting the 15 minutes for the BCM to boot up, however in ElementManager it is still stuck on the 10.10.99.xxx IP address and not...

I can confirm that the subnet should be 255.255.255.0 and the static portions of the IP address are 192.168.200.xxx where the last xxx varies across the phones, printers, and computers on the network. on the phones themselves the S1 IP address matches the address of the BCM, 192.168.200.50.

ahh, I was not aware that it would take 15 minutes or so to boot up! to confirm, I was supposed to change the IP to 192.168.200.1 and the .252 to .0 section correct? all the computers on the network get DHCP to an IP address in the 192.168.200.100-192.168.200.240 range while all the IP phones...

so it looks like I've hit a snag... after making the changes and doing a reboot I'm getting the attached error message when trying to connect to Element Manager. The phones themselves are saying server unavailable.

so the 2nd port from the left on the BCM has a cable attached with lights on connected to our switch. our PCs are on the same network with 192.168.200.xxx IP addresses. The closest I can get to what you described in Element Manager is pictured below The IP address Checking the IP address of...

@curlycord looks like the BCM is not capable of contacting the Internet as it is not able to ping even 8.8.8.8. Do you happen to have a layout of what should be connected to for the BCM to get out onto the Internet? there were some tinkering around when the Verizon technician came by to replace...

@curlycord omg, there we go!! sorry, I was stuck in Callpilot Manager and thought the "Message Forwarding" link was there and not in the Mailbox Manager. anyway, to confirm the setting is there and is correctly set for my own mailbox. now that that's confirmed to be correct, what is next?

@allworxguy the SMTP server is actually an outside third party server. this has not changed since this was first installed (prior to me working here) and I do have the credentials so I am able to confirm it has not been changed. because the BCM is on our LAN it is not directly ping'able from the...

@curlycord sorry, I've edited the log to contain a small snippet of the log. As for C.O.S. that you were referring to, I found it after you mentioned it's in Mailbox Administration. I expanded all of the sections EXCEPT that for some reason. I've attached a screenshot of this section to show...

@curlycord thank you for your reply. I was able to confirm your first step and its settings are input correctly. I'm stuck on the second step as I cannot find anything with regard to Class Of Service while in Callpilot Manager. The version number described in "System Properties" is Voice Mail...

not sure what happened over the past couple of weeks, but the voicemail to email option is no longer working! we have the Nortel BCM50 and a Nortel Contivity 1010 device and while the phones and vmail work, the option where you get an email notification after receiving a vmail no longer works...